Over a year ago
Chaynna Macon Project Manager, never got back to me. I called to follow up and her response was "oh yeah, sorry I didn't follow up with you" I asked for her help on what to do and she just kept saying... See more
Over a year ago
The easy online ability to schedule employees for testing and the quick return of the results.
Over a year ago
Inexpensive and reliable, excellent customer service
I needed a quick turnaround for translation services and ALTA was able to give me excellent work and excellent customer service. I will be using them for all of my translation needs.
My company has worked with ALTA for many years. Every experience is 5-stars from beginning to end. The translators are quick and efficient. We couldn't be more pleased with the experiences we have had with ATLA.
Great experience using the language service. They were fast, flexible and patient.
This is the first time we have used ALTA Language Services for our patients. The process was super slick, easy to use and was exactly what we needed. We will definitely use ALTA again.
Fantastic service. Fast, accurate and always there when I need them. A real life-saver for someone managing a medical group in a Portuguese community.
The Alta team was lovely and was able to find a very specific interpreter within 2 days notice for our office.
Fast, high quality service. Crew is very responsive and helpful. Overall the translation was high quality, though there were some inaccuracies where more difficult phrases needed to be translated. So I recommend to make translatable text free of slang, metaphors, minimize jargon. Translators are from relevant industry but some may simply not translate well into the target language. My "swan song" ended up as "song of a white bird"...
Alta is easy to use and administer to employees. Also, we always get test results in a timely manner.
Reasonable pricing and excellent turn times! Veronika Stone was so helpful and pleasant! Will be using again for translation services!
1- Cancelation policy needs to be a bit more flexible. 2- No Show assessments are fully charged. We understand that assessors are scheduled for a full payment, however we would appreciate if we get penalized for a no show assessment, but not a full payment. 3- Sometimes candidates call in a minute or two later than their designated time and are counted as No Show. 4- The 15 minutes time frame for the candidates to call in are not all counted by the start time of the assessment (5 minutes earlier and 10 minutes later) - and we do not expect candidates to call in for the assessment before their designated time. So we would appreciate having the entire 15 minutes calculated by the start time of the assessment.
ALTA Language is great! Between the sales team and the actual use of ease of the program, has been amazing. We have been able to assess and receive the results in a timely manner.
Very fast and courteous service
I have tried a couple of translators I got scam. Bed I feel the ALTA is the right one for me . I like their services
It went swimmingly
Bruno, the translator, was there before time and waited patiently for the process to conclude. He went above and beyond in his helpfulness.
Translator for very rude to our witness and was a horrible translator all together.
Very easy to work with. Maria was an excellent representative of the company and the friendly service they have.
Prompt communication and exceptional service.
My job uses Alta to test our employees in order to certify them as bilingual and pay them a stipend for it. Alta has gone above and beyond in assisting us with this process and even rectifying a situation without re-testing and charging us again. They are super responsive to emails and with how fast pace my job is, I need quick turn arounds and appreciate them for this. I hope I have more people in the future to refer to Alta.
Expert translation, quick turnaround and friendly customer care.
Based on analysis of 29 reviews rated 1-2 stars for ALTA Language Services
“Customer support does not answer phone calls and email issues are not responded to until the next day, and when in th...”
“Communication is good , But basic problem is that they have UNPROFESSIONAL INTERPRETERS”
“This organization will try and charge you fees even if they do not provide services”
“I called to follow up and her response was "oh yeah, sorry I didn't follow up with you" I asked for her help on what...”
“The quality of service has declined sharply over the past few years”
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ALTA Language Services is an employee-owned company that provides a comprehensive range of language services, including translation, interpretation, language testing, and training programs. Established in 1980, the company specializes in facilitating effective communication across cultural and linguistic barriers for businesses and organizations operating globally. Their expertise spans over 100 languages, catering to diverse sectors such as medical, legal, and corporate environments. The company offers professional interpreting services, both on-site and through remote options, as well as high-quality document translation and localization services. With a commitment to ISO-certified processes, ALTA ensures timely delivery and accuracy in all its offerings. Their target market includes enterprises looking to enhance their global communication capabilities through reliable language solutions.
ALTA Language Services receives high praise for its professionalism and quick response times, with many reviewers noting the ease of scheduling tests and the fast turnaround of results. Customers appreciate the friendly and knowledgeable staff, highlighting the company's excellent customer service as a key strength. However, some reviewers express frustration with communication issues, citing instances of unreturned calls and difficulties in scheduling tests. Additionally, there are complaints about the clarity of call lines and perceived rudeness during testing. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many consumers recommending ALTA for its reliable and efficient services. Overall, ALTA Language Services is viewed favorably, particularly for its customer support and service quality.
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