ALTA Language Services
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1- Cancelation policy needs to be a bit more flexible. 2- No Show assessments are fully charged. We understand that assessors are scheduled for a full payment, however we would appreciate if we get penalized for a no show assessment, but not a full payment. 3- Sometimes candidates call in a minute or two later than their designated time and are counted as No Show. 4- The 15 minutes time frame for the candidates to call in are not all counted by the start time of the assessment (5 minutes earlier and 10 minutes later) - and we do not expect candidates to call in for the assessment before their designated time. So we would appreciate having the entire 15 minutes calculated by the start time of the assessment.