Over a year ago
Chaynna Macon Project Manager, never got back to me. I called to follow up and her response was "oh yeah, sorry I didn't follow up with you" I asked for her help on what to do and she just kept saying... See more
Over a year ago
The easy online ability to schedule employees for testing and the quick return of the results.
Over a year ago
Inexpensive and reliable, excellent customer service
Chaynna Macon Project Manager, never got back to me. I called to follow up and her response was "oh yeah, sorry I didn't follow up with you" I asked for her help on what to do and she just kept saying she didn't know. TERRIBLE
We used the company in the past with another organization. I decided to contract with them because of their expertise and knowledge. They are also very friendly and assist you when needed. Everyone I have encountered with are very friendly and knowledgably.
The easy online ability to schedule employees for testing and the quick return of the results.
Inexpensive and reliable, excellent customer service
Excellent service provided at last minute minute... recommend
Working with ALTA has been professional and prompt. The translation services requested started paying off immediately in our ability to better communicate with clients to the agency.
Sometimes the clarity on the calls is horrible. This last call the person testing was rude. Yes, we were testing the person and monitor it, so the person does not cheat if doing it from at home etc., not only that but the validity of the test as well as the process. She was rude saying we don't have to be one the phone etc., and it could just be the person. The clarity of the call with the static it not being so clear is not always on our end.
Assessment administration was easy to follow and results came back quickly
Nacida y criada en el norte de España, con certificación ELE para dar clases de español y me dicen que no he pasado el test de mi lengua nativa. Esto es completamente absurdo y ridículo. Si a mí una máquina me pide que dé 2 razones de algo y mientras estoy explicando la primera, el audio se corta, obviamente un ordenador va a suponer que no entendí la consigna. No sé cuánto personal humano tenéis detrás de estas pruebas pero algo es claro, o no está plenamente cualificado para el puesto o no hay personal suficiente porque es lamentable.
American Sign Language Translator We had a great experience. Very professional, thorough and knowledgeable. Will plan to use this service again if needed.
Quick response!
Great communication with the team. Easy account set up and assigning a specific test or tests for students.
We loved working with ALTA Language Services. Their customer support is outstanding with quick response turn around, and they delivered everything we needed.
The overall experience of working with ALTA is great and I look forward to work with them more!
The directions to access the test were easy to follow. The questions were relevant. The scoring was on target with my strengths and challenges.
Fast service and court ready translations
Impossible to schedule a test. I emailed, I called and I emailed and I called so many times. Countless times. It was very frustrating. Then, finally it was all set up and I just received a random email after almost having completely given up.
Helpful and patient customer service.
Great experience! We are a mental health facility that needed help with a client with limited English understanding. Alta was responsive to emails, scheduled very quickly and easily and their rates were very acceptable. Thank you!
The company was responsive and provided a good translator.
Based on analysis of 29 reviews rated 1-2 stars for ALTA Language Services
“Customer support does not answer phone calls and email issues are not responded to until the next day, and when in th...”
“Communication is good , But basic problem is that they have UNPROFESSIONAL INTERPRETERS”
“This organization will try and charge you fees even if they do not provide services”
“I called to follow up and her response was "oh yeah, sorry I didn't follow up with you" I asked for her help on what...”
“The quality of service has declined sharply over the past few years”
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ALTA Language Services is an employee-owned company that provides a comprehensive range of language services, including translation, interpretation, language testing, and training programs. Established in 1980, the company specializes in facilitating effective communication across cultural and linguistic barriers for businesses and organizations operating globally. Their expertise spans over 100 languages, catering to diverse sectors such as medical, legal, and corporate environments. The company offers professional interpreting services, both on-site and through remote options, as well as high-quality document translation and localization services. With a commitment to ISO-certified processes, ALTA ensures timely delivery and accuracy in all its offerings. Their target market includes enterprises looking to enhance their global communication capabilities through reliable language solutions.
ALTA Language Services receives high praise for its professionalism and quick response times, with many reviewers noting the ease of scheduling tests and the fast turnaround of results. Customers appreciate the friendly and knowledgeable staff, highlighting the company's excellent customer service as a key strength. However, some reviewers express frustration with communication issues, citing instances of unreturned calls and difficulties in scheduling tests. Additionally, there are complaints about the clarity of call lines and perceived rudeness during testing. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many consumers recommending ALTA for its reliable and efficient services. Overall, ALTA Language Services is viewed favorably, particularly for its customer support and service quality.
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