Over a year ago
Chaynna Macon Project Manager, never got back to me. I called to follow up and her response was "oh yeah, sorry I didn't follow up with you" I asked for her help on what to do and she just kept saying... See more
Over a year ago
The easy online ability to schedule employees for testing and the quick return of the results.
Over a year ago
Inexpensive and reliable, excellent customer service
ALTA does a great job meeting our expanded need for student language proficiency testing. The test-request process is not complicated, and staff are very responsive to communications regarding test scheduling and receiving test results.
I love how easy to use this company is. They were also quick with results. My only complaint was that the interviewer was not on time to the meeting and my student had to wait 10 minutes for someone to go find the interviewer. I know there is a lot of moving parts to coordinate all of this and despite that I would still 100% recommend this company. Easy to use, quick results, they communicate effectively.
Chaynna was exceptional, flexible, and always willing to help me. The service was great, and we did not have any issues with the equipment. We will definitely consider ALTA for future projects. Thank you!
Extremely professional, effective communication with the company
The translation wasn’t done properly, probably due to the technical terms. Sorry, but it’s not worth $130.
We appreciate working with ALTA Language services to test our students for the purpose of earning the state Seal of Biliteracy. THe variety of languages and ease of ordering written papers, along with cordial manner of most of the phone evaluators.
Excellent 1 on 1 tutoring tailored to my needs, information conveyed in an easy to understand manner and good advice on exercises and ways to improve in between lessons. Have really enjoyed my time with Tamara!
The interpreters are ALWAYS on point! They do a great job! Your company in an extremely valuable asset to us! Thank you!!
Ease and efficiency of communication with the representatives from ALTA made our experience seamless and we were able to achieve our objectives. The results are timely and their platform is user friendly.
The turn around time was just what my client needed.
The website is easy to navigate. Tests are available immediately. Results come back quickly.
Great customer service. Easy to set up exams, notify candidates, get results and pay invoices.
ALTA offers a quality service that our organization relies on, it's easy to use, and has a quick turnaround time.
Alta Language Services has provided test in my students native language for several years and have always been professional and helpful.
The response time was great. Molly was able to turn around the translation within 24-hours.
Great communication and fast turn around!
Office of Environmental Health Hazard Assessment is beyond pleased! Conrad Clemens was responsive, knowledgeable, and pleasant. The other staff our outstanding as well --- quick to respond, thank God!
We rely on Alta for all our translation services because they're amazing to work with, and provide excellent service at a great price.
Excelente servicio 😁
Customer Service
Based on analysis of 29 reviews rated 1-2 stars for ALTA Language Services
“Customer support does not answer phone calls and email issues are not responded to until the next day, and when in th...”
“Communication is good , But basic problem is that they have UNPROFESSIONAL INTERPRETERS”
“This organization will try and charge you fees even if they do not provide services”
“I called to follow up and her response was "oh yeah, sorry I didn't follow up with you" I asked for her help on what...”
“The quality of service has declined sharply over the past few years”
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ALTA Language Services is an employee-owned company that provides a comprehensive range of language services, including translation, interpretation, language testing, and training programs. Established in 1980, the company specializes in facilitating effective communication across cultural and linguistic barriers for businesses and organizations operating globally. Their expertise spans over 100 languages, catering to diverse sectors such as medical, legal, and corporate environments. The company offers professional interpreting services, both on-site and through remote options, as well as high-quality document translation and localization services. With a commitment to ISO-certified processes, ALTA ensures timely delivery and accuracy in all its offerings. Their target market includes enterprises looking to enhance their global communication capabilities through reliable language solutions.
ALTA Language Services receives high praise for its professionalism and quick response times, with many reviewers noting the ease of scheduling tests and the fast turnaround of results. Customers appreciate the friendly and knowledgeable staff, highlighting the company's excellent customer service as a key strength. However, some reviewers express frustration with communication issues, citing instances of unreturned calls and difficulties in scheduling tests. Additionally, there are complaints about the clarity of call lines and perceived rudeness during testing. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many consumers recommending ALTA for its reliable and efficient services. Overall, ALTA Language Services is viewed favorably, particularly for its customer support and service quality.
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