Over a year ago
Chaynna Macon Project Manager, never got back to me. I called to follow up and her response was "oh yeah, sorry I didn't follow up with you" I asked for her help on what to do and she just kept saying... See more
Over a year ago
The easy online ability to schedule employees for testing and the quick return of the results.
Over a year ago
Inexpensive and reliable, excellent customer service
ALTA really came through and helped me on an extremely time sensitive matter. Lindsay was efficient with processing my request and understanding of the urgency. Would definitely use their services again. Thank you so much ALTA team!
Marie provides incredible customer service.
ALTA is easy to work with.
Professional Korean Interpretation Services for interrogatories
Scheduling made easy and efficient.
Ease of setting up the test for our employee. Employees of Alta are always very helpful and thorough when answering our questions. I would recommend this company to assist you when you need Language Services.
This was our first time using the ALTA Language Services to qualify a student for the Seal of Biliteracy. The process was so easy for both the staff and the student! Very clear communication and quick score return! This will definitely be our go-to for our small school district to provide language testing!
All systems are very user friendly. The testing scheduling and administration is flexible.
Always the most helpful and professional of all translations vendors!
Molly is a great partner and provides timely updates and deliverables.
The portal is user-friendly. I like that ALTA sends the results directly to my email. Sending the exam to the candidate via the portal is very convenient. ALTA has a wide variety of languages for testing.
They were fast and efficient. Thank you
I've worked with ALTA for several years and have developed helpful relationships with the professionals here. They are proactive and respond quickly when a question or concern arises. The assessments they provide are drafted in-house and have a terrific team of specialists ensuring we have the right assessments that are valid and reliable and suitable for our needs.
The interpreter was 15 minutes late from our meeting time.
Delayed responses for issues. Same time response when calling in is non-existent.
Easy to administer, very quick responses.
It has been a wonderful experience working with ALTA as we prepare our students for the Seal of Biliteracy. The platform is very easy to use and setting up exams for the students was quick. The few times we ran into challenges, the customer service was very responsive and helped us step by step.
The translation services and fees were explained to me upfront and the turnaround time was quick.
ALTA maintains the utmost ethical standards and prioritizes fairness in all aspects. Lindsay and Ashley exemplify exceptional sharpness, organization, and respect towards their interpreters. They have garnered a stellar reputation among both clients and interpreters alike. My twenty years with them have been incredibly rewarding, and I take pride in being associated with such a reputable organization. They consistently send me a variety of interpretation assignments spanning across numerous industries. They consistently respond promptly, and working with them has never been an issue. I truly appreciate their efficiency and professionalism. They are simply the best and I love love working with them!!
The whole process was great. The rep called me back. The test set-up was easy. The grading was lightning fast.
Based on analysis of 29 reviews rated 1-2 stars for ALTA Language Services
“Customer support does not answer phone calls and email issues are not responded to until the next day, and when in th...”
“Communication is good , But basic problem is that they have UNPROFESSIONAL INTERPRETERS”
“This organization will try and charge you fees even if they do not provide services”
“I called to follow up and her response was "oh yeah, sorry I didn't follow up with you" I asked for her help on what...”
“The quality of service has declined sharply over the past few years”
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ALTA Language Services is an employee-owned company that provides a comprehensive range of language services, including translation, interpretation, language testing, and training programs. Established in 1980, the company specializes in facilitating effective communication across cultural and linguistic barriers for businesses and organizations operating globally. Their expertise spans over 100 languages, catering to diverse sectors such as medical, legal, and corporate environments. The company offers professional interpreting services, both on-site and through remote options, as well as high-quality document translation and localization services. With a commitment to ISO-certified processes, ALTA ensures timely delivery and accuracy in all its offerings. Their target market includes enterprises looking to enhance their global communication capabilities through reliable language solutions.
ALTA Language Services receives high praise for its professionalism and quick response times, with many reviewers noting the ease of scheduling tests and the fast turnaround of results. Customers appreciate the friendly and knowledgeable staff, highlighting the company's excellent customer service as a key strength. However, some reviewers express frustration with communication issues, citing instances of unreturned calls and difficulties in scheduling tests. Additionally, there are complaints about the clarity of call lines and perceived rudeness during testing. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many consumers recommending ALTA for its reliable and efficient services. Overall, ALTA Language Services is viewed favorably, particularly for its customer support and service quality.
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