Review summary

ALL - Accor Live Limitless has room for improvement based on customer feedback. Customers particularly appreciate service, though some mention concerns about customer service and communication.

✨
Based on reviews, created with AI

See what reviewers are saying

BK

Björn K.

1 out of 5 stars
Punkte zunächst abgelehnt, schlechter Kundenservice

Trotz mehrmaliger Nachfrage sowie Indikation in der App, wurde mir einige Tage nach Aufenthalt in der App (ohne nachvollziehbare Gründe) angezeigt, dass der Aufenthalt nicht punkteberechtigt sei (im Nachhinein zu spät dann gutgeschrieben, da berechtigt). Da meine Punkte zu verfallen drohten, musste ich letztlich alle Punkte bei einem Partner einlösen. Mails wurden verzögert bzw. dann überhaupt nicht mehr beantwortet. Nach mehr als 10 Jahren regelmäßigen Aufenthalten bei Accor (sehr viele berufliche Aufenthalte, dann aber auch private Aufenthalte v.a. aufgrund des Bonusprogramms) werde ich in Zukunft - sofern irgendwie vermeidbar - weitere Aufenthalte bei Accor definitiv vermeiden. Standard - sofern man nicht die teuersten Hotels der Gruppe bucht - werden grundsätzlich auch kontinuierlich schlechter, so dass das Preis- /Leistungsverhältnis nicht mehr wirklich passt.

DP

Debbie Prestwich

1 out of 5 stars
We had the unfortunate experience of a…

We had the unfortunate experience of a stay at the Novotel at Melbourne airport. The hotel is new and what I can say is that it is all style and no substance or service. The assistant manager Amandeep was culturally inappropriate calling me ‘dear’ which she continued after I asked not to which is disrespectful and ignorant of others culture. She failed to welcome us as Accor plus members and did not advise that there was a restaurant and room service closed. We didn’t get to eat any food for dinner as a result if this. Staff advised that we go back to the airport and eat there when I complained. The stay had started with an hour wait for the shuttle from a driver who did not stop for us despite seeing us waiting. Awful service which is a shame as this new team clearly have a very poor team culture which their leaders make worse. I recommend cultural , equity and inclusion training for all the team. Also maths training might help. Amandeep offered a 30% off for all the inconvenience which turned out to be $32 which was actually only 10%. She also charged me $92.23 for I don’t know what as we didn’t eat or drink at the hotel. Still waiting for Accor to respond with what that relates to.

X

Xxx

2 out of 5 stars
Poor Experience at Adagio Nice Magnan – Disappointing Response from Accor

I stayed at Adagio Access Nice Magnan in May 2025 and experienced multiple service failures: – I was assured of a double bed in writing, but received two singles pushed together. – Hallway carpets were filthy, the shower barely functional, and basic amenities like extra towels were unreasonably limited. – A €143 charge was blocked from my card without notice, and the cancellation policy was unclear. Despite raising these issues directly with Accor (twice), I received a generic reply blaming policies and building management, offering no real solution or goodwill gesture. I stayed at this same hotel two years ago and had a much better experience, but things have clearly gone downhill — and Accor no longer seems interested in guest satisfaction. Very disappointing from a brand I once trusted. Slobodan D.l

S

Stéphane

5 out of 5 stars
L’hôtel est très agréable avec une équipe au top

L’hôtel est très agréable avec un accueil lumineux. Les chambres sont neuves et bien conçues. L'équipe m'a très bien accueilli et quelles que soient la demande ou l'heure, les personnes ont toujours répondu positivement et avec entrain à mes demandes. J'y retournerai avec grand plaisir.

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
HR

Halfords Retail

www.halfords.com

2.348 out of 5 stars

2.3 (1000)

IC

International Card Services

www.icscards.nl

4.181 out of 5 stars

4.2 (1000)

FS

Fantastic Services

www.fantasticservices.com

4.755 out of 5 stars

4.8 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.597 out of 5 stars

2.6 (1000)

All reviews

100 total • Write a review

Showing 91 - 96 of 96 reviews
CC
1 out of 5 stars

Cobrança indevida após cancelamento confirmado – nenhuma resposta da Accor

No dia 6 de abril de 2025, fiz uma reserva para o hotel Ibis Berlin City Potsdamer Platz, pela plataforma da Accor, com número de reserva PVGDCPSS, para os dias 6 a 8 de abril. No mesmo dia, dentro do prazo permitido, realizei o cancelamento da reserva. Imediatamente, recebi a confirmação do cancelamento pela plataforma e por e-mail. Tenho prints da tela com o status “Cancelado” e cópia do e-mail automático confirmando a modificação da reserva. Mesmo com o cancelamento confirmado e sem ter me hospedado ou utilizado qualquer serviço, fui surpreendida com uma cobrança indevida de 98 euros, acompanhada de uma mensagem de “Fast Check-out”. Entrei em contato com o hotel e com o suporte da Accor, anexando todos os comprovantes. A resposta foi que “a reserva não foi cancelada no sistema” e, por isso, teria sido cobrada como no-show. Reforcei minha solicitação com nova documentação, mas não obtive mais resposta. Viajo com frequência a trabalho e sempre confiei na rede Accor pela qualidade dos serviços. No entanto, essa experiência demonstra falta de transparência, desorganização nos sistemas internos e descaso com o cliente. Estou formalizando a reclamação nos canais oficiais de defesa do consumidor e solicito aqui, publicamente, o reembolso integral do valor cobrado de forma indevida, com urgência. Caso contrário, tomarei as medidas legais cabíveis, conforme o Código de Defesa do Consumidor brasileiro. Espero uma resposta séria e respeitosa da rede Accor.

Date of experience: April 12, 2025

JM
5 out of 5 stars

Easy site to use and Book

Easy site to use and Book

Date of experience: April 11, 2025

T
2 out of 5 stars

Showing Euro and charging GBP

Showing prices in Euro and charging the Credit Card in GBP is not okay.

Date of experience: April 6, 2025

P
1 out of 5 stars

Non existent customer service

As a Diamond member and i can get better conditions on trip.com than the Accor member website. Tried to explain to their customer service, been ignored twice by two different people, no reply, no explanation given

Date of experience: April 6, 2025

K
1 out of 5 stars

Not a top player anymore - experience from more than 1000 days of stays

I traveled for work more than I stay home and I was a VERY good client for years, for the past years something is happening in the company, the level of the management is often terrible and the trademark courtesy and availability is gone. Many of the hotels are also getting run down, Something is happening.

Date of experience: April 5, 2025

MO
1 out of 5 stars

All Accor will not give me correct loyalty points

If you need to book with All Accor, make sure you get a screenshot of your estimated points. We’ve been back-and-forth with emails 3 to 4 times and they still won’t give me the number of points I’m owed.

Date of experience: April 4, 2025

Previous1•••910Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.