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We had the unfortunate experience of a…
We had the unfortunate experience of a stay at the Novotel at Melbourne airport. The hotel is new and what I can say is that it is all style and no substance or service. The assistant manager Amandeep was culturally inappropriate calling me ‘dear’ which she continued after I asked not to which is disrespectful and ignorant of others culture. She failed to welcome us as Accor plus members and did not advise that there was a restaurant and room service closed. We didn’t get to eat any food for dinner as a result if this. Staff advised that we go back to the airport and eat there when I complained. The stay had started with an hour wait for the shuttle from a driver who did not stop for us despite seeing us waiting. Awful service which is a shame as this new team clearly have a very poor team culture which their leaders make worse. I recommend cultural , equity and inclusion training for all the team. Also maths training might help. Amandeep offered a 30% off for all the inconvenience which turned out to be $32 which was actually only 10%. She also charged me $92.23 for I don’t know what as we didn’t eat or drink at the hotel. Still waiting for Accor to respond with what that relates to.