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Poor Experience at Adagio Nice Magnan – Disappointing Response from Accor
I stayed at Adagio Access Nice Magnan in May 2025 and experienced multiple service failures: – I was assured of a double bed in writing, but received two singles pushed together. – Hallway carpets were filthy, the shower barely functional, and basic amenities like extra towels were unreasonably limited. – A €143 charge was blocked from my card without notice, and the cancellation policy was unclear. Despite raising these issues directly with Accor (twice), I received a generic reply blaming policies and building management, offering no real solution or goodwill gesture. I stayed at this same hotel two years ago and had a much better experience, but things have clearly gone downhill — and Accor no longer seems interested in guest satisfaction. Very disappointing from a brand I once trusted. Slobodan D.l