10 months ago
I would like a simple form to complete with details of payment options /direct debit etc
10 months ago
My experience was very good the person I spoke to was extremely helpful so much so I have already told friends about your company
I want to give a compliment to Emma who helped me over the phone, she is a really patient and helpful lady who helped me with an electrical issue at my home in Queensland. Thank you again Emma.
Personal contact to correct errors.
The time the consultant spent on the phone
Clearly explained by Ange, step by step, asking if it was clear and understood. Very helpful. Answered any questions I had. Painless process.
I’m really glad to be back with Alinta, I wish I never had to leave.
I was given incorrect information from the first person who rang me. I was told I no longer receive 10% discount from my present provider red energy, this was not true. He said I would be 11% better off with Alinta. I am just hoping it has been worth the move. At this point everything is going smoothly.
Lizzy was great to chat with and was very helpful in signing up again with the cheapest plan.
Transition was easy and stress free thank you Sarah 😊
There plans have been competitive but when logging in to my account online or trying to check usage etc there website does not give me confidence in their ability to withstand security breaches when their online stuff is so terrible
very helpful
The ease of transferring from Kleenheat to Alinta.
Good to deal with a company who answers phone quickly and allows me to speak to someone in my home state who I can understand. Phone call to your operator was without fuss or bother.
Easy sign up! Thank you
expert and helpful customer staff
I’m not sure how I go about updating my payment information to you. I’m unsure if I have to wait for my paper work with the space for my payment information. Please send me a text message with the correct information regarding the payment details.
The consultant I spoke with understood my problem and made it all work inn a polite and efficient manner
Easy to use and understand the process. Satisfied with the quote also.
Jill was absolutely lovely, very professional.
The lady that assisted me (Brooke) was very informative and acknowledged my needs. So far, I'm very happy.
Melissa was really helpful and very efficient
Based on analysis of 72 reviews rated 1-2 stars for Alinta Energy
“Asked them a few years ago to match an existing discount, basically got fobbed off”
“Alinta Energy has never made adjustment in my account”
“A scaming business”
“10 weeks to transition our Gas account is unacceptable particularly without pre advice”
“After being with Alinta from 2017 to July 2025, I thought I was pleased with everything until I moved from semi rural...”
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Alinta Energy is an Australian energy provider that offers a range of electricity and gas services to residential and business customers across the country. The company focuses on delivering reliable energy solutions while ensuring competitive pricing and customer satisfaction. Alinta Energy's services include electricity and gas supply, as well as tailored energy plans designed to meet the diverse needs of its clientele. Targeting both residential consumers and businesses, Alinta Energy aims to provide accessible energy options that promote sustainability and efficiency. The company is committed to helping customers manage their energy consumption through innovative solutions and customer support, contributing to a more sustainable energy future in Australia. For more information, visit their website at www.alintaenergy.com.au.
Alinta Energy receives a generally positive reception from customers, with many praising the helpful and friendly service they experience during the setup process. Reviewers frequently highlight the ease of switching suppliers and the efficiency of the online services, noting that staff members are informative and professional. However, there are notable complaints regarding billing issues and communication failures, with some customers expressing frustration over incorrect addresses and delays in service installation. A few reviews describe the company as unresponsive or even deceptive, particularly concerning adjustments related to government energy relief. Despite these criticisms, the majority of customers appreciate the overall service quality and ease of transition. Overall, Alinta Energy is viewed positively, though there are areas for improvement.
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