Very professional and patient and…
Very professional and patient and respectful experience
10 months ago
I would like a simple form to complete with details of payment options /direct debit etc
10 months ago
My experience was very good the person I spoke to was extremely helpful so much so I have already told friends about your company
Very professional and patient and respectful experience
They were friendly and helpful. Easy to understand.
The person I spoke to was very helpful and polite good job
I’ve used alinta before and found them very good and helpful when needed
So far so good
very good and easey
I have found Alinta to be helpful and very trust worthy . I was with Alinta before and regret leaving them and have grabbed at the opportunity to get back with them . Thankyou Alinta !
The chat with an English speaking assistant, he was really great & extremely patient, as we are elderly.
I've been trying to get a refund from Alinta for 3 months now initial they said that it was all processed and the problem was my bank after multiple phone calls and emails they have finally admitted that they didn't process it and I'll have it in 5 to 10 days the offshore call centre is hopeless.
Great service
The joining process was totally strait forward and seamless
Phone assistant was Matt. Very helpful and patient
new account was quick and easy to setup
I am cancelling my move to Alinta Energy, I spent 25 minutes trying to get my new account up & running. I used two different phone numbers, both go to a call centre somewhere overseas, they are impossible to understand, talk so fast & have an accent which is impossible to follow. Alinta don't know what they are doing.
So far very professional
Wouldn’t even give 1 star. Currently taking a matter up with the Electrical Ombudsman with Alinta. I am an electrical contractor and I would never recommend this company.
Brad was so efficient and friendly .. sign up for gas took no time at all
Great quick polite service
Really helpful team member, super patient and easy to deal with, made the process of setting up a new account very easy.
Friendly well informed staff Fast and efficient signing Kindest thanks
Based on analysis of 72 reviews rated 1-2 stars for Alinta Energy
“Asked them a few years ago to match an existing discount, basically got fobbed off”
“Alinta Energy has never made adjustment in my account”
“A scaming business”
“10 weeks to transition our Gas account is unacceptable particularly without pre advice”
“After being with Alinta from 2017 to July 2025, I thought I was pleased with everything until I moved from semi rural...”
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Alinta Energy is an Australian energy provider that offers a range of electricity and gas services to residential and business customers across the country. The company focuses on delivering reliable energy solutions while ensuring competitive pricing and customer satisfaction. Alinta Energy's services include electricity and gas supply, as well as tailored energy plans designed to meet the diverse needs of its clientele. Targeting both residential consumers and businesses, Alinta Energy aims to provide accessible energy options that promote sustainability and efficiency. The company is committed to helping customers manage their energy consumption through innovative solutions and customer support, contributing to a more sustainable energy future in Australia. For more information, visit their website at www.alintaenergy.com.au.
Alinta Energy receives a generally positive reception from customers, with many praising the helpful and friendly service they experience during the setup process. Reviewers frequently highlight the ease of switching suppliers and the efficiency of the online services, noting that staff members are informative and professional. However, there are notable complaints regarding billing issues and communication failures, with some customers expressing frustration over incorrect addresses and delays in service installation. A few reviews describe the company as unresponsive or even deceptive, particularly concerning adjustments related to government energy relief. Despite these criticisms, the majority of customers appreciate the overall service quality and ease of transition. Overall, Alinta Energy is viewed positively, though there are areas for improvement.
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