10 months ago
I would like a simple form to complete with details of payment options /direct debit etc
10 months ago
My experience was very good the person I spoke to was extremely helpful so much so I have already told friends about your company
Kayla resolved my stress and my inquiry effortlessly, she was very very kind. My husband passed away and she was the only person (I spoke to 2 other persons)who was able to help me.
Friendly efficient
The operator was very helpful and patient.
Great customer service, and also resolve the problem or the matter very quick. Thanks for that.
Sales staff so informational, not pushy ! old fashion service, like it should be.
I was well informed of the process and it made it so easy.
Lovely lady who fixed things up after a bit of a misunderstanding
just testing, as pretty sure they have a bot that answers the negative reviews. with a link to fill out a form. I filled out a complaints form with Alinta over there misleading FIT, since i never was informed as a new customer. no response to the form. now back with Origin.
Explain everything to me
All my questions were answered in a very professional manner. Much appreciated
Good... English is my second language but the person who serves me explains everything makes me easy to understand...
The lady help me a lot to understand my reply what she was telling me
Bree was wonderful, as was her compassion. You have a great member of staff there. Customer service like hers and others is the reason I stay with you. Thank you Bree thank you Alinta.
Because I am looking forward to a new experience with an energy company that looks after their customers. And will be looking forward to having cheaper energy bills
It was all just easy
open, transparent information and willingness to help
Very kindly talk and help to me so good.
The young lady was very polite and helpful
Every single person i talked to went above and beyond in trying to help me. They were always super friendly and Helpful. This team is a credit to Alinta and i cant express how grateful i am for such amazing service
The call centre staff member - Caitlin - was extremely helpful. At this stage we have connected gas only but will be changing our electricity over from Lumo as soon as we are settled in the new house.
Based on analysis of 72 reviews rated 1-2 stars for Alinta Energy
“Asked them a few years ago to match an existing discount, basically got fobbed off”
“Alinta Energy has never made adjustment in my account”
“A scaming business”
“10 weeks to transition our Gas account is unacceptable particularly without pre advice”
“After being with Alinta from 2017 to July 2025, I thought I was pleased with everything until I moved from semi rural...”
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Alinta Energy is an Australian energy provider that offers a range of electricity and gas services to residential and business customers across the country. The company focuses on delivering reliable energy solutions while ensuring competitive pricing and customer satisfaction. Alinta Energy's services include electricity and gas supply, as well as tailored energy plans designed to meet the diverse needs of its clientele. Targeting both residential consumers and businesses, Alinta Energy aims to provide accessible energy options that promote sustainability and efficiency. The company is committed to helping customers manage their energy consumption through innovative solutions and customer support, contributing to a more sustainable energy future in Australia. For more information, visit their website at www.alintaenergy.com.au.
Alinta Energy receives a generally positive reception from customers, with many praising the helpful and friendly service they experience during the setup process. Reviewers frequently highlight the ease of switching suppliers and the efficiency of the online services, noting that staff members are informative and professional. However, there are notable complaints regarding billing issues and communication failures, with some customers expressing frustration over incorrect addresses and delays in service installation. A few reviews describe the company as unresponsive or even deceptive, particularly concerning adjustments related to government energy relief. Despite these criticisms, the majority of customers appreciate the overall service quality and ease of transition. Overall, Alinta Energy is viewed positively, though there are areas for improvement.
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