Jack was so helpful
Jack was so helpful, polite and patient and made the entire experience enjoyable.
10 months ago
I would like a simple form to complete with details of payment options /direct debit etc
10 months ago
My experience was very good the person I spoke to was extremely helpful so much so I have already told friends about your company
Jack was so helpful, polite and patient and made the entire experience enjoyable.
Quick and easy to compare and sign up online. Have used them previously and very happy with their service.
Belinda was cheerful and very helpful , she explained all things asked of her very intelligently, was polite and it was a pleasure to speak with
absolutley amazing help in a time when we needed it,thank-you😊
Great customer service, easy connection process and friendly and professional staff.
Ron was excellent in comparing the rates & was so helpful
i was told unthruths to join with your company and i am not going shead thank you
Very helpful, very easy, all good
This company has explained how much they can give me power for cheaper than current provider....it pays to compare
They cheating
Easy process making the transfer
Gud service
With the details you emailed me the lady on the phone could not find me. I was there over an hour and repeated more than 5 times the details she requested and still she couldnt find me. I hung up in total frustration in the end.
Great company to deal with, professional and helpful staff. By far the best deals IMO have used them for many years with no issues.
My expierience was great because when I contacted alinta the person on the other end was very clear in what they were saying and made me feel at ease
good simple clear
Answered all my questions in detail and in a professional manner.
Molly was lovely and very helpful thank you 🤩
ease of transaction
An initial phone call with a consultant about a bill that wasn't ours was very informative and helpful really gave me confidence to change to Alinta.
Based on analysis of 72 reviews rated 1-2 stars for Alinta Energy
“Asked them a few years ago to match an existing discount, basically got fobbed off”
“Alinta Energy has never made adjustment in my account”
“A scaming business”
“10 weeks to transition our Gas account is unacceptable particularly without pre advice”
“After being with Alinta from 2017 to July 2025, I thought I was pleased with everything until I moved from semi rural...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Alinta Energy is an Australian energy provider that offers a range of electricity and gas services to residential and business customers across the country. The company focuses on delivering reliable energy solutions while ensuring competitive pricing and customer satisfaction. Alinta Energy's services include electricity and gas supply, as well as tailored energy plans designed to meet the diverse needs of its clientele. Targeting both residential consumers and businesses, Alinta Energy aims to provide accessible energy options that promote sustainability and efficiency. The company is committed to helping customers manage their energy consumption through innovative solutions and customer support, contributing to a more sustainable energy future in Australia. For more information, visit their website at www.alintaenergy.com.au.
Alinta Energy receives a generally positive reception from customers, with many praising the helpful and friendly service they experience during the setup process. Reviewers frequently highlight the ease of switching suppliers and the efficiency of the online services, noting that staff members are informative and professional. However, there are notable complaints regarding billing issues and communication failures, with some customers expressing frustration over incorrect addresses and delays in service installation. A few reviews describe the company as unresponsive or even deceptive, particularly concerning adjustments related to government energy relief. Despite these criticisms, the majority of customers appreciate the overall service quality and ease of transition. Overall, Alinta Energy is viewed positively, though there are areas for improvement.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.