10 months ago
I would like a simple form to complete with details of payment options /direct debit etc
10 months ago
My experience was very good the person I spoke to was extremely helpful so much so I have already told friends about your company
Friendly customer service operator. Ann was fantastic to speak to. Quick, easy process. Prompt follow up with account info, welcome pack etc. Very competitive prices saw me leave previous provider after 25 years.
Very patient and pleasant help to understand my concerns.
Effortless and seamless to open my account
Everything has been handled very smoothly and efficiently
Dislike the varied format required for expiry dates. 12/12, 12 / 12, 12/12/1234 Also the calendar icons in blue that don’t work when you’re trying to work out just what format is needed this time. Session timed out before I had completed entry. Why is the license card number needed - mine is illegible and unreadable without magnification I clicked on electrical and gas - no sign of gas billing information
Als great thanks
The phone call was extra long.A bit complicated, hard to understand the person on the phone but eventually process was completed
The Alinta Person who assisted us going thru the changeover was Excellent & Professional. her name was Kylie (from Gippsland Area, Vic)
To Be Honest I wasn’t going to change but Alinta’s staff were amazing and professional I truly give them. A 10
The whole transfer was made easy over the phone.
Joy your representative was incredibly helpful, pleasant and explained all clearly thank you
seamless and straightforward process very patient and helpful agent over the phone power up and running within 4.5 hours
Sebastian was very detailed about the offers for gas & electricity & respectful of my age when he had to repeat it a few times for me
I’m already with Alita energy. I have been for a number of years at jury Street in Creswick . There was a lot of noise in the background and a little bit difficult to hear otherwise I’ve got through it all with help from the stuff I feel it’s micromanaged and a little rushed at times.
Staff were very helpful and pleasant to deal with.
Thanks my credit nots great but I like the anyone thing thanks
The person I dealt with seem to know everything about electricity and gas and made me feel relaxed so I was happy to change from AGL.
The Agent was very friendly, happy sounding, professional, patient and answered all my questions in an easy to understand terminology.
Friendly, professional and I could understand what was being explained, clear and concise, no language barrier.
pleasant phone conversation and helpful
Based on analysis of 72 reviews rated 1-2 stars for Alinta Energy
“Asked them a few years ago to match an existing discount, basically got fobbed off”
“Alinta Energy has never made adjustment in my account”
“A scaming business”
“10 weeks to transition our Gas account is unacceptable particularly without pre advice”
“After being with Alinta from 2017 to July 2025, I thought I was pleased with everything until I moved from semi rural...”
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Alinta Energy is an Australian energy provider that offers a range of electricity and gas services to residential and business customers across the country. The company focuses on delivering reliable energy solutions while ensuring competitive pricing and customer satisfaction. Alinta Energy's services include electricity and gas supply, as well as tailored energy plans designed to meet the diverse needs of its clientele. Targeting both residential consumers and businesses, Alinta Energy aims to provide accessible energy options that promote sustainability and efficiency. The company is committed to helping customers manage their energy consumption through innovative solutions and customer support, contributing to a more sustainable energy future in Australia. For more information, visit their website at www.alintaenergy.com.au.
Alinta Energy receives a generally positive reception from customers, with many praising the helpful and friendly service they experience during the setup process. Reviewers frequently highlight the ease of switching suppliers and the efficiency of the online services, noting that staff members are informative and professional. However, there are notable complaints regarding billing issues and communication failures, with some customers expressing frustration over incorrect addresses and delays in service installation. A few reviews describe the company as unresponsive or even deceptive, particularly concerning adjustments related to government energy relief. Despite these criticisms, the majority of customers appreciate the overall service quality and ease of transition. Overall, Alinta Energy is viewed positively, though there are areas for improvement.
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