247 Home Rescue Reviews

Very pleasant engineer .and seemed very experienced.

The whole process was very easy

Speedy and efficient in signing me up for the services. A great cost saving and nice welcome bonus of an extra 10% off too.

I am very happy that I was able to get insurance for my boiler and its service, and I was also able to get insurance for my kitchen appliances, which surprised me with their unbeatable prices. Really great. Kachaf explained everything on the phone with the best service and was very patient and helped me make the best choice. I am truly grateful and happy.

Charlie was great, explained everything really well. Polite and friendly. Nothing was too much bother

Overall 247 Home Rescue has been a strange experience. The calls & booking system to arrange a service did not work for us, I had many, many emails saying there is availability but when I clicked to book there was nothing. This went on for a few weeks untill I called to speak to someone and was able to book in. On the day , unfortunately the 'predicted' time kept moving back so the 3hour window they offered on the day turned into 5h+ wait to be called at the end to say it wouldn't be today due to an emergency call out -so I was rebooked. The Engineer himself was fantastic, Paul. Friendly, knowledgeable, called with an exact ETA about 20min before arrival. Advised we do need to consider to replace our boiler, offered to arrange a quote but we declined at this stage but he casually discussed different types of boilers, pros & cons for our property in a non pushy/non sales manner (perfect for us at the moment)! Had he not been our engineer this score would be much lower just due to systems of the customer service but he truly pulled the experience back for us. Paul as an engineer we rate 5*. (Was worth the wait while he delt with an emergency on our booked day) The calls center staff were also polite & overall efficient but I felt like they were up against it with the systems they had to work with. Can't comment of the 'cover' or emergency call out side of their service. On paper was good.

From the start of the process, and appointment was easy to book. The engineer Scott was very knowledgeable in his field, and talked through the process of what he was going to do. He completed the service within 46 mins.

Suhema was able to help me to understand the policy without any hesitation. I asked a lot of questions about it, She able to explain it to me. Now understand what I am paying for. Much appreciated

Professional, timely clean and polite

Engineer was friendly and carried out his work quickly and efficiently

Following my online claim a engineer attended the next day he completed the repair. He was polite and efficient. He kept me informed of the faults and actions needed

The engineer was very polite and professional and very clear when explaining about the boiler

The engineer was polit, professional and prompt on time.

Arrived on time. Got on with the job in hand

The appt was very quick. The engineer was very polite, friendly and professional

The engineer was very polite and spoke to my granddaughter several times and was helpfull in telling me where to find the gas certificate

Brilliant very efficient

Friendly professional service from brad

Very helpful and experienced polite and extremely knowledgeable

John the engineer was polite and curtious. He found the problem and corrected it quickly.