Very pleasant engineer .and seemed very…
Very pleasant engineer .and seemed very experienced.

8 months ago
Good team who always check to ensure satisfaction. Boiler service was good with engineer polite and willing to explain what had occurred.
8 months ago
Your engineer, Liam came and carried out the boiler service as planned; I have absolutely no complaint to make, but to laud the service provided by 24/7.
8 months ago
Engineer visited on time and did an amazing job. Also, engineer recommended best solutions to improve boiler performance and repair it effectively. I highly recommend 247 home rescue
Very pleasant engineer .and seemed very experienced.
The whole process was very easy
Speedy and efficient in signing me up for the services. A great cost saving and nice welcome bonus of an extra 10% off too.
I am very happy that I was able to get insurance for my boiler and its service, and I was also able to get insurance for my kitchen appliances, which surprised me with their unbeatable prices. Really great. Kachaf explained everything on the phone with the best service and was very patient and helped me make the best choice. I am truly grateful and happy.
Charlie was great, explained everything really well. Polite and friendly. Nothing was too much bother
Overall 247 Home Rescue has been a strange experience. The calls & booking system to arrange a service did not work for us, I had many, many emails saying there is availability but when I clicked to book there was nothing. This went on for a few weeks untill I called to speak to someone and was able to book in. On the day , unfortunately the 'predicted' time kept moving back so the 3hour window they offered on the day turned into 5h+ wait to be called at the end to say it wouldn't be today due to an emergency call out -so I was rebooked. The Engineer himself was fantastic, Paul. Friendly, knowledgeable, called with an exact ETA about 20min before arrival. Advised we do need to consider to replace our boiler, offered to arrange a quote but we declined at this stage but he casually discussed different types of boilers, pros & cons for our property in a non pushy/non sales manner (perfect for us at the moment)! Had he not been our engineer this score would be much lower just due to systems of the customer service but he truly pulled the experience back for us. Paul as an engineer we rate 5*. (Was worth the wait while he delt with an emergency on our booked day) The calls center staff were also polite & overall efficient but I felt like they were up against it with the systems they had to work with. Can't comment of the 'cover' or emergency call out side of their service. On paper was good.
From the start of the process, and appointment was easy to book. The engineer Scott was very knowledgeable in his field, and talked through the process of what he was going to do. He completed the service within 46 mins.
Suhema was able to help me to understand the policy without any hesitation. I asked a lot of questions about it, She able to explain it to me. Now understand what I am paying for. Much appreciated
Professional, timely clean and polite
Engineer was friendly and carried out his work quickly and efficiently
Following my online claim a engineer attended the next day he completed the repair. He was polite and efficient. He kept me informed of the faults and actions needed
The engineer was very polite and professional and very clear when explaining about the boiler
The engineer was polit, professional and prompt on time.
Arrived on time. Got on with the job in hand
The appt was very quick. The engineer was very polite, friendly and professional
The engineer was very polite and spoke to my granddaughter several times and was helpfull in telling me where to find the gas certificate
Brilliant very efficient
Friendly professional service from brad
Very helpful and experienced polite and extremely knowledgeable
John the engineer was polite and curtious. He found the problem and corrected it quickly.
Based on analysis of 20 reviews rated 1-2 stars for 247 Home Rescue
“Poor service”
“Had the policy with all the trimming”
“I did NOT appreciate the intrusion of a phone call (which my phone correctly flagged as spam) part way through the pr...”
“Engineer David Greenidge attend the boiler servicing he did call in advance before coming he was polite and carried o...”
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247 Home Rescue is a UK-based service provider that specializes in home emergency cover and repair services. The company offers a range of insurance products designed to protect homeowners from unexpected costs associated with household emergencies, including plumbing, electrical issues, and appliance breakdowns. By providing 24/7 assistance, 247 Home Rescue aims to ensure that customers receive prompt and reliable service when they encounter urgent home repair needs. The company's target market primarily includes homeowners and renters seeking peace of mind through comprehensive home emergency coverage. With a focus on customer satisfaction, 247 Home Rescue strives to deliver fast, efficient solutions to common household problems, helping clients manage the challenges of home ownership effectively. Through its online platform, customers can easily access service information and manage their policies, making it a convenient option for those looking for home protection services.
247 Home Rescue receives overwhelmingly positive feedback, with many customers praising the excellent service and the professionalism of the engineers. Reviewers frequently highlight the politeness and knowledge of the staff, noting that they provide clear explanations and complete tasks efficiently. Customers appreciate the promptness of appointments, with many mentioning that engineers arrive on time and leave no mess behind. However, there are some complaints regarding issues with promotional codes, as one customer experienced difficulties applying a discount during the purchase process. Despite this minor setback, the overall sentiment remains highly favorable, with consumers expressing satisfaction with the quality of service and the competitive pricing. Overall, 247 Home Rescue is regarded as a reliable choice for home service needs.
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