247 Home Rescue Reviews

Would strongly not recommend purchasing any insurance plan with this company. I have had a very poor experience with them and their team. We have a disabled person at home, making our situation vulnerable- we had a water leak which was flooding our house- called the company and was told they can’t deal with it because it’s Sunday. Eventually, later in the week, a plumber turned up only to stop the water but say he couldn’t fix it. Today, I had a problem with my electricity, which my policies covers (any emergency). However, upon calling them today, I was told the emergency I had they don’t cover either. The company are great for taking our money, but when a problem occurs they can’t do anything or don’t want to know about it. I’ll be terminating my contract with them imminently. Please do not go with them, for your own sanity.

Simple and straightforward

Had the policy with all the trimming. Bed room radiator fell down and the attachment pipes leading the radiator was damaged and it's leaking water. they said they will come in isolate the radiator but they would not put the radiator to back on the wall because that's not part of the job. My annual cover was 230 something pounds with 90 pound call out charge. Call the local plumber, £110 all done. Been with them for a year unfortunately had to cancel the second year as I was only a couple of days into the renewed contract. This is this was landlord cover. Maybe 24/17 home rescue has a special way of levitating the radiators rather than putting it back on the wall... guess ill never know, because the second option was that they will fix the radiator but wont put it back on the wall... as in the levitating technology... Ref WS670056

The engineer Shaun Douglas was professional and responsible for the safety check and service. He uploaded the record on the same day of the service, which many other engineers could not do.

I have only taken the policy so bit quick to have a full experience. So far the communication has been brilliant.

Very informative and helpful explained everything.

Everything went well with the boiler service given

So far 24/7 home seems good offering to its customers on paper. Yet I haven't fully experienced 24/7 Service including 1st ever boiler servicing as part of the deal offered by the 24/7 online application and acceptance

Good website, easy to follow. Good product at a reasonable pric.

Value for money, excellent sales team - helpful and quick to answer

Booking system for service easy to use, great communication, provided name of engineer and time of arrival. Engineer was very polite, professional and informative.

One star only because they are literally forcing you to leave a trust pilot review. They called me twice and even asked me to complete that review whilst on the phone.

polite gent

Pleased with the policy for my house emergencies, and phoning you to set it up which as great.

Easy to understand and apply for.

24/7 Amazing service & engineer, especially David who completed a boiler service & CP12 for us. David is an absolute amazing gas engineer & a credit to 24/7 home rescue. Thank you😊👍💯

The 247 home rescue engineer arrived as per scheduled time and did his job very professionally and promptly. Thanks

Gary was really polite and professional during the home boiler service visit.

The agent was informative, patient and offered the needed support

Great price and fixed for 2 years. Very simple to set up.