Review summary

Zoro has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

J
NOPE

NOPE! NOPE! NOPE! NOPE! ZORO DROPS THE BALL AGAIN ON CUSTOMER SERVICE AND AVAILABLE INVENTORY. ORDERED A MAKITA GRINDER JULY 2ND. WAITED FOR SHIP STATUS UNTIL MONDAY THE 7TH. CALLED AT 2:00 PM PST AND ASKED TO CANCEL ITEM HAD NOT SHIPPED BUT WAS TOLD IT WAS TOO LATE TO CANCEL. TRACKED SHIPMENT THE 8TH BUT STILL WAS NOT SHIPPED. WENT ON THEIR SITE TO TRACK MESSAGE WAS We sincerely apologize that the below item(s) from your order (WB6847383837) did not ship as expected. We're working with our suppliers to resolve the issue as quickly as possible. If we cannot provide an update within the next 7 business days or if we encounter subsequent delays in the expected ship date, YOU WANT ME TO WAIT UNTIL THE 15TH SO YOU CAN FIGURE OUT YOUR INVENTORY PROBLEMS. NOPE! I CAN'T WAIT FOR THE CANNED RESPONSE: We'll need some more info about your situation so we can fix the issue. To get started, please give our customer service team a call at (855) 289-9676. SOOOO..... HOW IS THAT GOING TO HELP GET THE PURCHASE TO THE CUSTOMER AS WELL AS HAVING YOUR BANK ACCOUNT ALREADY DEBITED THE PURCHASE WITHOUT SHIPPING AND MONEY HUNG UP FOR A COUPLE WEEKS? YOUR COMPANY HAS SOME REAL ISSUES!

C
Avoid they can’t even give you an…

Avoid they can’t even give you an update taken 2 money out of my account

Dodgy

I waited 6 weeks for Zoro tu fulfill my order, getting periodic updates that the order was on track. The day the order was finally supposed to ship, I got an e-mail saying they could not get the part I ordered and they cancelled the order. Stay away!

Shipping time is unbelievably slow

Shipping time is unbelievably slow, snail mail speed. If you need it by Christmas I recommen ordering now ,in June to receive it. They say two days shipping, wrong.

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

Website

zoro.com

All reviews

644 total • Write a review

Showing 11 - 20 of 640 reviews
VB

V B

US

5 out of 5 stars

Great service

Great service

Date of experience: May 14, 2025

JL
5 out of 5 stars

Fast shipping, fair price!

Received the exact item ordered in 1 day and at a fair price! Will not hesitate to order again from Zoro.com!

Date of experience: May 13, 2025

E
5 out of 5 stars

5 stars on every metric...

My experience with Zoro was 5 stars on every metric. I had never heard of this company before and was skeptical at first, but placed my order and was pleasantly surprised to receive next-day delivery (!), a sealed product, low-cost shipping, and a better price than Amazon.

Date of experience: May 12, 2025

d

dd

US

5 out of 5 stars

Zoro has a huge selection of products…

Zoro has a huge selection of products at affordable prices, with excellent shipping services.

Date of experience: May 12, 2025

R
5 out of 5 stars

I was very surprised to find high…

I was very surprised to find high quality hardware, at excellent prices at Zoro - and the shipping was super fast!

Date of experience: May 11, 2025

JG
5 out of 5 stars

Great service

Great service! applied a 15% coupon and ready to make my purchase and as promised 2 working days later...my order was delivered .Thank you ZORO!.

Date of experience: May 11, 2025

J
5 out of 5 stars

Good prices and Fast delivery

Merchandise is priced fairly and delivery was quick. Definitely on my list to shop - also was able to apply coupon to part of my order. Had an issue with a product did the return - hassle free - Good company - added to my list when searching for products

Date of experience: May 11, 2025

JB
5 out of 5 stars

Zoro offered a good price for the oil…

Zoro offered a good price for the oil and the shipping and communication was very good.

Date of experience: May 10, 2025

MP
5 out of 5 stars

I will definitely be using Zoro much…

I will definitely be using Zoro much more, and it’s all due to great prices, availability products, simple and easy to use website, and the checkout was so simple and easy. I will be referring family and friends to Zoro!

Date of experience: May 9, 2025

SJ
5 out of 5 stars

Good prices

Good prices, selection, and service. Fast shipping that was free. This was the first purchase, but not my last with Zoro.

Date of experience: May 8, 2025

The CrowdTrust Experience

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.