Zen Internet Reviews

I changed my internet provider for Zen, the customer service from Zen was first class, the advisor was knowledgeable and made the whole process from the first and only phone call very slick and trouble free.

I found Zen through Go Compare . Comp. Zen made it very easy and straightforward to change over from BT. City Fiber were used to connect the fiber and made a very good job.I phone Zen help desk and was guided through set up. All together absolutely perfect. I am also enjoying the fast internet speed.

The engineers, William and Chris, and the customer service, Andre, were all amazing today. They were all kind, helpful and informative. I couldn't ask for a better experience moving to your broadband.

I had Zen internet for 3 years with no problems whatsoever. Speed great and I think the price is good too

Reneged on the price for life deal. Disgraceful behaviour. Basically lied to front load fees, it's an old insurance salesman trick which is now illegal in finance.

Zen is an excellent ISP. I have been using them for various services including internet access, web hosting and domain registration since 2002 and have never regretted it. Their customer service is second-to-none.

After a very bad experience with Trooli . I checked out Zen with all the positive reviews . So looked on Zen website for information , all looked good for the 900Mbps package at £40 a month . So picked up the phone as wanted more info and if it was o.k , would place an order. At this point i was shocked . They use Trooli installers and I had no idea they did this . I told the Rep that I do NOT want anyone from Trooli anywhere near my property ( because of the poor customer services and problems they caused) . They had Openreach with was £50 A MONTH for the same speed , and no where on the web site was this visible . So glad I asked that as my first question . I thanked the young lady for info , apologised that due to the "hidden" cost/charge , I would no longer be interested in Zen as a BB provider . So on goes my hunt for a BB provider that can provide me with a quality service at the right price. I cannot recommend Zen because of the non disclosure of hidden pricing Update,, I have sent you my details so it proves that I am a genuine person. I typed in my postcode on your website , it told me the speed , not once did I come across that it would be more money to my property than the pricing on website . Perhaps you need to comply with being open and honest with pricing , coverage and the installers that Zen uses . I certainly don't need another bad install from Trooli ( as one of your installers) as one was clearly enough. Perhaps Offcom or some Company needs to look into Zens' selling practices . If you do feel the need to contact me , I have witheld numbers blocked , and have done for years also I am ex directory . I have make this known so that yourselves and Trustpilot so I have been transparant . Further Update .. After supplying my details , NO contact from Zen as of 02/07 2025 .

They just do everything right, efficiently "First Time"

Pathological liars! Every day a different excuse and still no broadband service. Steer clear

What a complete nightmare to get across to ZEN that I have internet issues and constant dropping of my line because I have BT overhead cables through a neighbour's garden and the branches of the tree are causing disturbance of the 3 lines connected to my property for which I pay ZEN. 40 MINUTES on the phone with ZEN telling me (a) I have to provide evidence (the tree is 20 metres tall, full of leaf as it's summer (b) I will be charged for the call out and (c) if its internal the issue has arisen I will be charge more. She was not listening to a word I said - I would like to know why ZEN thinks its ok to use BT Openreach as their supplier when they can still only provide COPPER WIRES - which nobody uses these days. ZEN has no response!!

Zen are hands down the best internet provider out there. I always tell friends to switch and not put up with the poor service from the likes of Sky and Virgin. Jo called me today, helped reduce my bill and experience was simple and painless. I’ve been with them for a few years and wouldn’t switch. They are local and the team don’t follow a script but are genuine who can answer a problem.

I used an email form to make a brief enquiry about possibly switching to Zen, expecting a reply by the same. Instead I was pleasantly surprised to receive a phone call direct from a rep, Amanda, who answered my questions, put my mind at ease, and offered to walk me through the process of switching whenever I wanted (without being at all pushy about it). She was informed, knowledgable, and very helpful. Excellent customer service.

Very reliable Internet provider with excellent download speeds at a reasonable price. Also very knowledgeable staff if an issue arises which isn't very often.

solid reliable service at a fair price

The whole process was very simple, and it was connected when they said it would. Excellent.

Well get ready for this!… for a few months now I’ve just given ZEN the benefit of the doubt here because if Sky was letting my mum (20+ yrs sky customer) down over the last few months then a new company like Zen competing with these giants in the internet game. Fair play! Faster speeds, easy installation, little bit pricey but if I can get better Wi-Fi than Sky, surely that’s winner winner chicken dinner!!. Now rewind back to February, I’m sat at work minding my own business then about 3/4 boys/girls who were i would say 19-22 came in the shop and asked if they can use the toilet. Paying customers only btw… but I’m just that nice guy who’s unfortunately allergic to the word NO! They’ve been walking the streets for hours, door to door sales. Here’s the key now go have your wee! After everyone’s relieved themselves we start a conversation. What’s Zen then? Ahh well we’re the new company that’s providing faster blah blah blah and reliable this and that. Sales malarkey. And I don’t hate, I love it when it’s done properly. But I can also tell who’s passionate about who they work for and who just wants to get that commission. So I listen and tell them to go see my mother at this address and when I get there tonight I shall explain to the ole dearest whether it’s worth it or not and to make sure I’m off work that day and can be there!…. I finish work walk round corner to my mothers and open the door and here’s the young, confident smooth talking internet guru say on the sofa while having my mother in some hypnotic trance on how not to be worried by the cost of the monthly device and to remember she’s getting better service and faster internet than sky so it will all be worth it, worth it, worth it, wooooooorrttthhh iiittttttt!! Then I snap my fingers 3x click, click, click. Now she’s back in the room. I look in her eyes and said it’s upto you, it’s already half agreed and our internet from sky keeps doing the same shit every 2/3 days (sky go tv is not available please check your internet or try this…! Hang on a sec It’s your f***ing internet coming from your Sky Wi-Fi box that I keep typing a 16 CAPS ON, caps off digiletter CAPS ON and caps off! Password just to enjoy Pedro Pascal slaying zombies. Not one suggestion in the help info on settings about why this keeps happening, patronising us paying customers like we’re born yesterday. Is your telephone line plugged in etc etc. Well for one you Smart arse silly Sky Guys we don’t have a landline. Have you turned it off and on by the mains? Yes, and even gave the sky box a left, right Goodnight and blew its dusty back out. They couldn’t even tell us the truth, and Zen did the dirty work and said basically you’ve been running on their lowest mbs or whatever and showed us what they’re devices were running at and blooooody hell.the difference is night & day. We pay some much to basically run on fumes and get automated messages thinking we’re the idiots that can’t understand what they are telling us to do to try and resolve it. So long story short was Zen! Yes a little expensive but told us what we’ve been waiting to hear for months about sky internet and it’s poor quality service that they have us on monthly. My mum would happily pay a bit more if that’s the solution to get faster better internet because she loves sky. But now her mind has been controlled and is in Zen mode, she int having any off it and says F*** it when can you come round to fit it…. They give us a date and she’s happy. Didn’t turn up on my day off, didn’t know if they planned it because I was home to supervise and sniff out any dodgy workmen botching shit up in and out quicker than a cat on a hot tin roof. Before we continue I want you to know I respect all tradesmen and their reputations and don’t do this unless I have that little hunch. That feeling inside your stomach…. Imagine seeing 3 young people walking streets with a clipboard, walking door to door saying I’ve noticed your windows arnt double glazed or that they are more than 10 years old why don’t you think about paying us 3 bags and I’ll send our Terrance round with the ladders tomorrow but turn up when they want instead because your at work the next day…. I’m sure that’s all stopped now and we don’t fool for shit when it comes to our doorstep! HOWEVER!! Some little S*** was gonna get it over the phone a bit ago but my mum said just give it time so I have. I’m laying in bed. Internet cuts off and I see that 4g while being under a f***ing £50+ contract to not use my 40g data sat spewing how I let them come to my mums house and pull her trousers down and start dishing out red arse and I’m feeling sore now. So I’m either gonna ask you to surrender your cheeks to me or you sort this mess out and if possible bring the sales guy who dealt with us please. Because I don’t wanna hear there’s always chop and change at zen, preying on school kids to lie and deceive good people. 10characterle

I've been with Zen Internet for over a year now and honestly can not fault them. Speeds never fluctuate, and the customer Service is on Point. Spoke with Caitlin today about moving my services to my new address. Seemless process, she's a credit to the company.

Consistently excellent service. Rarely have a problem and very easy to contact if needed. I don't have to think about them very much as it all works well.

have been a loyal customer with Zen for nearly twenty years and find them very reliable - never really had any issues. only needed to contact on couple of occasions and found their customer service team second to none in being able to provide help and support - particularly appreciated as my IT knowledge is limited. receive regular communication providing details on latest packages and things to consider. have no intention to move to another provider, maybe not the cheapest but happy to pay for their quality service......