Yü Energy has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
BLATENT LIES TOLD TO ME They wanted to switch me over to a PAYG meter, which I didn't want. They said they were doing it on a Friday so on Thursday had a one and a half hour conversation with someone that cut off at 5.01pm because the office shut, Next morning I spoke to someone and they guaranteed me my meter would not switch over, and literally did whilst on the phone to him. LIVID
This review is solely to note the exceptional customer service from Yu colleage Ritica. I had a number of major issues on my account, primarily arising from the need to switch over the contract from my recently passed away father to my name. Ritica went above and beyond to resolve the complex problems on the account. Her commercial and management IQ was far above my expectations and a guiding light in what was a difficult situation to manage. I note that this was after several bad experiences with Yu's billing system and other confused customer service agents.
After signing a 3 year contract with Yu, they inexplicably changed my meter to PAYG, even though they had billed me for electricity & there was a DD in place. Yesterday, during lunch & at our busiest period, the electricity was disconnected. We had to close our premises as we could not trade. After a 50 minute wait, I was told I would have to top up, which I did. The following day, the credit ran out as most of it had been used to pay the bill which is on DD. Again no electricity & I’m currently waiting to speak with someone. So far I’ve been waiting 45 minutes
Our Sales Advisor, Demetrius, made the whole renewal process easy.
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Hinay, very lovely guy on the sales team, helped me a lot and was very lovely on the phone. I am usually not very keen on waiting on the phone for long periods of time but he reassured me that he’d help me all the way through the process of renewing the energy contract with Yu, very grateful.
Date of experience: June 24, 2025
Bad service I have waited 12 months for the return of my security deposit only to find they have deducted early termination fees which they have already agreed were not due I am still waiting for a response to my emails very poor service .
Date of experience: June 24, 2025
Spoke to Siraaj who was very helpful dealing with my renewal. All achieved quickly and easily.
Date of experience: June 23, 2025
The worst company in the UK. I didn't sign any contract because I was outside the UK. I paid 2,800 pounds for gas. Electricity bill was charged 10 times every month. They closed my shop. They don't deal with me or answer. The gas is in someone else's name. They don't know what they did wrong. Now I've complained to FJM because they came to take the gas from my shop without any contract. They are disgraceful to this company because they ruined my life.
Date of experience: June 21, 2025
Absolutely appalled by the service from Your Energy. My account has been mishandled, leading to incorrect billing and unnecessary stress. Despite repeated attempts to resolve the issue, I’ve had no meaningful response – and now they’ve involved debt collectors over a balance that's on hold and under dispute due to their error. I've opened a formal case with the Energy Ombudsman. What’s even more concerning is the number of suspiciously positive, unverified reviews here – doesn’t reflect the reality many of us are facing. Avoid this company. Poor communication, poor service, and zero accountability.
Date of experience: June 21, 2025
Above & Beyond that summarise’s beautifully the service I received, when I ran into a problem with SEFE change of tenancy ALEX OGELSBY was my knight in shining armour not only did he take ownership of the problem but also found a solution to resolve it. 5 star service. I’am now a happy customer of YU Energy
Date of experience: June 20, 2025
I HAD CAUSE TO CONTACT YU ENERGY CREDIT CONTOL REGARDING A SERIOUS ISSUE ON MY ACCOUNT …… I MUST MENTION I AM PARTLY TO BLAME, HOWEVER MY CONTACT (RUSSEL) QUICKLY ACKNOWLEDGED THAT YU WERE ALSO AT FAULT. CLEARING THE DECKS LIKE THIS ALLOWED BOTH PARTIES TO MOVE FORWARD AND RESOLVE THE ISSUE QUICKLY. I HAD TWO CONVERSATIONS WITH RUSSELL, HE WAS BOTH PROFESSIONAL AND ABOVE EMPATHETIC ….. HIS ADVISE WAS ACCURATE AND CONSTRUCTIVE. HE WAS ALSO VERY APPROACHABLE ……. NO ROBOTIC TRENDS WHAT SO EVER.
Date of experience: June 20, 2025
Much appreciated Jas's help in staying on and locking in a big contract at the 11th hour in a very volatile market. Thank you
Date of experience: June 20, 2025
US
Not what - but who made my experience great - and its Russel Asaam. A breath of fresh air within your customer support team - highly thorough, patient and EAGER to help solve a problem, this man should train the rest of the support staff. of all the people i have spoken to he was the ONLY ONE who finally got to the bottom of an issue i have been dealing with since i opened my account with YU and stayed on the line with me until i was content with a resolution. Definitely one you should promote pay and position wise. Keep up the Excellent work Russel!!!
Date of experience: June 20, 2025
I don’t have a contract and I have never had a contract with this energy company!!!! , yet a woman came out wanting to read the electric meter and gave me a late payment letter. They are telling me someone came out to my shop and I signed a contract. I asked for proof of this and they said they can’t give me proof until I send them a copy off my signature. I will not be sending them any private details as I did not sign a contract. I had never heard of this company until I received a late payment letter. Absolutely scammers avoid at all costs.
Date of experience: June 19, 2025
