Friendly & Efficient
Friendly, helpful and efficient when arranging appointment for water meter to be installed

10 months ago
How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses... See more
10 months ago
Dealt with care very professional with a lot of patience
10 months ago
I really like how easy it was to set up a new account
10 months ago
Your agent Aasam was very kind and helpful.
Friendly, helpful and efficient when arranging appointment for water meter to be installed
The cost of water from Yorkshire Water is out of control. It's unfair that they can charge what they want, knowing that customers have zero choice.
online form easy to complete and short - much better than the council tax form
Really helpful and went the extra mile to help with my request.
Lovely chap called Mohammad very helpful
Clear and simple billing, easy to move to another area
Yorkshire Water went out of their way to solve my problem
punctual payment reminders and not emotive language
Just had a smart meter fitted by Yorkshire Water that prompted me to sort an on line account. I had trouble setting this up. The operative Sara was brilliant and talked me through the process. Great customer service
Really easy to create account online
Really easy to tell about house move
They just make everything easy to change thank you
Simply excellent
Excellent customer service, option to pay half yearly, polite reminders to pay.
Quick and easy to do online.
Customer service are lovely!! The man I spoke with helped me so fast with little effort from me at all!
The costomer service was quick/easy and revolved my problem with minimum stress to me
Very good attent
Very friendly and it was sorted very quickly
My experience with Yorkshire water very great and my issue with the bill was resolved very quickly and the customer service is really helpful and great and understanding.
Based on analysis of 33 reviews rated 1-2 stars for Yorkshire Water
“How on earth can Yorkshire Water possibly believe they are a good company”
“Only got a meter 3 months ago used next to no water and been ripped off for other charges”
“Used their call back service three times to complain about abuse of the Direct Debit Agreement but received no reply...”
“Just paid my bill”
“No contact as of yet regarding setting account”
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Yorkshire Water is a utility company that provides essential water and wastewater services to residential and commercial customers in the Yorkshire region. The company is committed to delivering safe, reliable water supply and effective wastewater management, ensuring the health and well-being of the communities it serves. Yorkshire Water offers various customer services, including online bill payments, support for moving home, and priority services for those in need of additional assistance. In addition to its core services, Yorkshire Water engages in initiatives aimed at promoting water conservation and sustainability. The company actively informs customers about water-saving tips and provides resources for reporting issues in their area. With a focus on long-term planning and performance, Yorkshire Water strives to enhance its operations and service delivery over the next 25 years, addressing the evolving needs of its customer base.
Yorkshire Water receives high praise for its customer service, with many reviewers highlighting the helpfulness and professionalism of the staff. Consumers appreciate the ease of setting up accounts and resolving inquiries, often noting the courteous and efficient assistance provided by agents. However, some customers express frustration over significant increases in their bills, with complaints about excessive charges, particularly for those on the Watersure scheme. Additionally, concerns about water leakage and pollution issues have been raised, indicating that not all aspects of the service meet expectations. Despite these criticisms, the overall sentiment remains largely positive, with many satisfied with the service quality. Overall, Yorkshire Water is viewed favorably, though there are areas needing improvement.
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