Very informative and 538054200020000
Very informative and 538054200020000

10 months ago
How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses... See more
10 months ago
Dealt with care very professional with a lot of patience
10 months ago
I really like how easy it was to set up a new account
10 months ago
Your agent Aasam was very kind and helpful.
Very informative and 538054200020000
All fine except Reference number here ends in 4 zeros and Bill letter ends in 5 zeros. Please assure me which one is correct MR R
Simple and easy to use online system to update your records. Wish all Companies were that easy
clear and efficient website, easy to complete
Highly recommend Yorkshire water very pleasant professional service thank you for a great help with my enquiry very happy
Great customer support, prompt and timely response to issues, I have just had a really pleasant experience with them.
Very helpful man and polite. Sorted very quickly. Waited a while for phone to be answered. But that was expected.
Very easy online form to fill in for moving home with email confirmation received straight away with remaining balance owing to be paid. Stress free thanks very much!
2 drains outside my house have been blocked for some time. I have reported the one outside my house (8. Railway Street) and yet it remains blocked! I hope that what has happened to Thames Water, happens to you too! The sooner the Water boards are nationalised, the better!
The lady I spoke to was very helpful and understanding
The only problem was the 12 minute wait, which is not that bad nowadays. When answered they were very efficient and pleasant
Did good for us
We have been with Yorkshire water for a number of years,and not once have we experienced any problems, thankyou.
They have very hard and good working to help everyone one thanks for helping me
I got to speak to a human! The service was quick and easily accessible.
Straight to the point. Calm energy over the phone. Got my enquiries resolved efficiently. Nice customer support. Thank you.
The ease of notifying you my intention of moving house.
Great service and knowledgeable staff!
I received my new annual statement but as my circumstances had changed re my wife going into care I wanted to know if my payments could be lowered. The lady I was talking to was so helpful and informative that I could understand everything she was saying and my annual bill was reduced to a more affordable situation. Thank you Yorkshire Water.
Never had a problem with them
Based on analysis of 33 reviews rated 1-2 stars for Yorkshire Water
“How on earth can Yorkshire Water possibly believe they are a good company”
“Only got a meter 3 months ago used next to no water and been ripped off for other charges”
“Used their call back service three times to complain about abuse of the Direct Debit Agreement but received no reply...”
“Just paid my bill”
“No contact as of yet regarding setting account”
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Yorkshire Water is a utility company that provides essential water and wastewater services to residential and commercial customers in the Yorkshire region. The company is committed to delivering safe, reliable water supply and effective wastewater management, ensuring the health and well-being of the communities it serves. Yorkshire Water offers various customer services, including online bill payments, support for moving home, and priority services for those in need of additional assistance. In addition to its core services, Yorkshire Water engages in initiatives aimed at promoting water conservation and sustainability. The company actively informs customers about water-saving tips and provides resources for reporting issues in their area. With a focus on long-term planning and performance, Yorkshire Water strives to enhance its operations and service delivery over the next 25 years, addressing the evolving needs of its customer base.
Yorkshire Water receives high praise for its customer service, with many reviewers highlighting the helpfulness and professionalism of the staff. Consumers appreciate the ease of setting up accounts and resolving inquiries, often noting the courteous and efficient assistance provided by agents. However, some customers express frustration over significant increases in their bills, with complaints about excessive charges, particularly for those on the Watersure scheme. Additionally, concerns about water leakage and pollution issues have been raised, indicating that not all aspects of the service meet expectations. Despite these criticisms, the overall sentiment remains largely positive, with many satisfied with the service quality. Overall, Yorkshire Water is viewed favorably, though there are areas needing improvement.
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