Xpress Auto Transportation Inc

4.572992700729927 out of 5 stars
4.6
Excellent274 reviews

TrustScore

4.6
4.572992700729927 out of 5 stars
Excellent
5 out of 5 stars
241
4 out of 5 stars
5
3 out of 5 stars
0
2 out of 5 stars
0
1 out of 5 stars
28
274 reviews in total

Review summary

Xpress Auto Transportation Inc is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Working with Express Auto…

Working with Express Auto transportation inc and Alen Parker was an excellent experience. Communication was clear and c...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Quality Service

Thanks Mark for your help

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Jack cooper was so nice and helpful

Jack cooper was so nice and helpful

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Good Service

Nightmare. They try to double the price

0
0
🔥 High engagement

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customer
1 reviews
7 months ago
5 out of 5 stars

Ryan was so awesome

Ryan was so awesome. He gave an honest/accurate quote. He answered or called me right back if I had a concern, putting my worries to rest. Delivery was on spot as well. Driver was pleasant and accurate as well.

Helpful?
7 months ago
5 out of 5 stars

Ed is one of the most responsive and…

Ed is one of the most responsive and professional shipping agents i ever worked with. He is excellent in every respect and i highly recommend him. He is my go to agent for any vehicle shipping anywhere in the US.

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Nikolay Nesen
Nikolay Nesen
1 reviews
7 months ago
5 out of 5 stars

Nice and easy work with you

Nice and easy work with you

Helpful?
7 months ago
5 out of 5 stars

Very professional service

Very professional service, reliable , good price everything very good….

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Nadejda Josan
Nadejda Josan
1 reviews
7 months ago
5 out of 5 stars

What a great professional is Martin

What a great professional is Martin! Looking forward to working with him again

Helpful?
7 months ago
1 out of 5 stars

Follow-up..the company called me to…

Follow-up..the company called me to remove the review..without resolving my issues...to complicate the matter more they hired a drive who didn't speak English and insurance was expired..so now they are saying a claim can not be filed as he was never insured...Max is obviously not capable of resolving my concerns. Is this company being run by clowns..the level of incompetence and deception is staggering? Where is the Senior Leadership and accountability as its blatant that customer satisfaction and the customer experience isn't a priority for this company. Max even had the audacity today to ask me to pay $200.00 to resolve this issue and hung up on me when I told him no. You can not make this up. Is this even a legitimate transportation company? Again stay away from this company..do not trust them with your transport needs. ‐------------------------------------------ DO NOT Use this company to transport your vehicle This vehicle transportation company is the worst. DO NOT use them. They delivered my vehicle to me at 10PM...so I had to inspect it using a flashlight. The damages that I immediately noted during off loading I showed the driver and took pictures of it. I sent the pictures of damages that I identified and the BOL (no damages noted at the time of pickup and no signature at pickup nor drop off) to the dispatcher. I called the dispatcher the next day (Max) and he said that he was working to resolve my issues. It's been 3 weeks and they are giving me the run around and all I hear is why they cant resolve my concerns cause the driver doesnt work for them. DO NOT trust this company to deliver your vehicle safely, find another provider as customer satisfaction and safe vehicle delivery is not a priority as they state on their website but taking your money is. Date of experience: March 29, 2025 ______________________________________

Helpful?
7 months ago
5 out of 5 stars

Alen parker it's good worker

Alen parker it's a good worker

Helpful?
Larry Moore
Larry Moore
1 reviews
7 months ago
1 out of 5 stars

Worked with Thomas Scott and quoted…

Worked with Thomas Scott and quoted $750 from Phoenix, AZ to Kansas City MO. the day of pick up he called and said his driver was full for today and has one for tomorrow for $1300. Seems like a scam operation. Received a call from their “customer service” asking me to take my comment down if they fired Thomas Scott and assigned my transport to another member of their team who would quote the lowest possible price. And asked if that would satisfy me enough to remove this comment. I responded with the only way I’d be satisfied is if they picked up my car tomorrow (1day late from my contract date) for the same price as the quote, $750. I’m doubtful I will get a call back and wonder if it’s even a legitimate business that I am willing to hand my keys over to.

Helpful?
Jermeighn Tun
Jermeighn Tun
1 reviews
7 months ago
5 out of 5 stars

Ryan is great to work with smooth…

Ryan is great to work with smooth sailing

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Mike
Mike
1 reviews
7 months ago
5 out of 5 stars

Excellent job

Andrew kept me updated every step of the way, from scheduling the pickup to making sure the driver arrived on time. He even followed up after delivery to make sure everything went well. That kind of follow-through is rare these days.

Helpful?
Bester Mpando
Bester Mpando
1 reviews
7 months ago
5 out of 5 stars

The Agent Alex he is very professional…

The Agent Alex he is very professional and the company is great

Helpful?
7 months ago
5 out of 5 stars

Agent Alen Parker was so helpfull…

Agent Alen Parker was so helpfull punctual and really responsible. Driver also was so nice with me 👍. Alan gave me cheapest price. I appreciate their services. Definitely next time I will call directly to him.

Helpful?
Dan Lopez
Dan Lopez
1 reviews
7 months ago
5 out of 5 stars

10/10 use Xpress auto

I worked with Joseph Patrick from Xpress auto transport. He made the process very easy and before I even paid a deposit he had sent me the drivers name, a picture of the truck and all the important information I needed to make an informed decision. Other companies took my deposit then they started looking for a driver. For future customers use a credit card, I was able to get my money back from the other companies I gave a deposit to. If I would have used my debit card I would have been out of luck. I give Xpress auto 10/10.

Helpful?
8 months ago
5 out of 5 stars

Great company to transport vehicle

Great company! Worked with Kevin Miller. Everything went great!

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Trevor
Trevor
1 reviews
8 months ago
5 out of 5 stars

Kevin Miller was great with over…

Kevin Miller was great with over communication and on time vehicle delivery.

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Olga
Olga
1 reviews
8 months ago
5 out of 5 stars

I would highly recommend express auto…

I would highly recommend express auto transport! Kevin Miller was persistent and got us what we needed! Great job Kevin!!!!

Helpful?
8 months ago
5 out of 5 stars

Thomas was very professional

Thomas was very professional and easy to fork with great Broker in Auto transport industry *****

Helpful?
NAKO
NAKO
1 reviews
8 months ago
5 out of 5 stars

Tomas is very responsible

Tomas is very responsible, It is a pleasure to work with him, I plan to work with him in the future. THANK YOU 🤗

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Mike
Mike
1 reviews
8 months ago
5 out of 5 stars

Thank you for Tim Taylor for his deep work!!

Thank you for Tim Taylor for his deep work!!

Helpful?
8 months ago
5 out of 5 stars

Thank you Thomas !

Thank you Thomas !

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