Zurich Insurance Company Ltd, operating under the brand Zurich International, is a prominent multi-line insurer established in 1982 and part of the Zurich Insurance Group. The company offers a comprehensive range of insurance products and services across more than 215 countries and territories. Its offerings include group life and disability solutions, catering primarily to corporate clients, as well as various retail insurance options for individual customers. With a customer base exceeding 600,000, Zurich International serves a diverse clientele that includes over 400,000 corporate employees and approximately 200,000 retail customers. The company is dedicated to addressing the evolving needs of its stakeholders, striving to create a secure future through innovative insurance solutions. Through its commitment to customer-centric service, Zurich International aims to provide reliable protection and support in a rapidly changing world.
Reviewers express overwhelming dissatisfaction with Zurich Insurance Company Ltd, highlighting a range of critical issues. Many customers report significant delays and difficulties in accessing their funds, with one individual noting a withdrawal request that took over a month to process.
Complaints about poor customer service are rampant, with phrases like "appalling" and "atrociously poor administration" frequently appearing. Consumers also mention feeling misled by policies that come with hefty cancellation penalties, leading to substantial financial losses. The lack of responsiveness from staff is a common theme, with multiple reviews indicating long wait times and disconnections during calls. Overall, there are no positive remarks or redeeming qualities mentioned, leading to a strong consensus that this company should be avoided.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.0 | 15 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 15 most recent reviews.
“If I would have an option other than one star, I would have gone for that”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Value | Trend | Reviews |
|---|---|---|---|---|---|
| 1.0 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | — | 15 |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Zurich Insurance Company Ltd is #5 of 5 on overall rating in this group. On value, Frontier Home Insurance scores higher (4.7 vs 1.0).
15 reviews of Zurich Insurance Company Ltd. Filter by what matters to you.
Over a year ago
Avois those thieves scammers at any cost , i requested a withdrawal which took them more than a month at a certain policy value and when i received tue funds it was almost 6000 usd lower than policy v... See more
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The policies might be inexpensive but it’s because they clearly never intend to follow through on them. I bought a travel policy for my trip to Thailand and spent a measly $200 USD about. Opened a claim and got a basically auto response back. I’ve followed up numerous times and radio silence. Never purchasing again. It’s a genuine scam.
Avois those thieves scammers at any cost , i requested a withdrawal which took them more than a month at a certain policy value and when i received tue funds it was almost 6000 usd lower than policy value when i made the withdrawal and aftrr long calls and emails i found out that they have taken the lowset reading ever during the withdrawal time and decided that this is the date of reading so basically the stolen 6000 usd straight forward
If I would have an option other than one star, I would have gone for that. My advisor Santhosh from Abu Dhabi is a biggest scammer, I joined the insurance and paid for 14 months and I lost my job to recession. My advisor advised me to pay for remaining 8 more months to complete 2 years so I would able to get back the amount. I trusted his words and paid the remaining and now I’m 5 years from then no money nor response from the advisors. I lost all my hard earned money to Zurich. I recommend everyone… NEVER EVER TRUST ZURICH OR ITS ADVISORS,
I don’t know what was more painful, the hip fracture my father-in-law sustained while on holiday in the Netherlands or having to deal with World Travel Protection, owned/run by Zuric. It’s been four months since the accident and despite hundreds of emails and phone calls and assurances that everything had been taken care of and settled with the hospital it appears that not a single payment has been made. Every time I call them I’m told that it’s all been settled or the payment is being processed. This seems to be a deliberate tactic to avoid payouts and now my elderly father-in-law who os already dealing with a traumatic event has to contend with this. It’s absolutely shocking how this company treats customers, failing to take responsibility, take appropriate action or even communicate. Avoid at all costs.
It would be easier to get a T-bone steak off a rottweiler than it is to get your money back from this dreadful company. I opened a bond with them 16 years ago. Each year, I draw some money out of it. They make it as difficult as possible. First, they ignore the request for a couple of weeks. Then they start asking dumb questions such as "What is the policy number?" It is literally the first thing written on the form! Then they start ignoring answers, then they start asking for proof of address despite being given proof every year when it hasn't changed. Then they just go silent. Eventually, you have to try to phone them. This takes forever, because they leave you on hold, and costs a lot if you only have a mobile phone because calls to the IoM are expensive. As they are cunningly based in the IoM you have no recourse to the UK Financial regulator, so they can get away with any shady dealings. They also hide behind a multitude of companies, so I have no doubt they will reply to this review saying I have the wrong "arm" of Zurich. Give them your money at your peril! UPDATE: It's now 38 days since I asked Zurich - IOM to give me MY money back and still they ignore me. One hesitates to use the word "fraud" but it's increasingly difficult. I've now involved the IoM Ombudsman. Imagine insuring your car with Zurich Insurance UK and trying to make a claim if they behave like their sister company in the IoM.
I would gove it no stars if possible ihave waited over 2 hours been cut off after 30 minutes, appalling. Its about a correction of a document I rang and asked how to complete and if anything else needed. Also any person reading this should check their financial performance of pensions over lat 20 years
abysmal. held on phone for an hour and was cut off
Please learn from my huge mistake and do not sign up this company's shameless Vista savings policy. I temporarily stopped paying monthly installments (as the Contract allows for a period of 36 months). After the 36 month period they do not make contact with me and deducted 75% of the total value of the policy as a 'dormancy charge' (USD 19K). The totally unfair scale of this dormancy charge (75%) is not stipulated in the terms an conditions - if it was I am sure people would not sign up. They have just made up the 75% charge. This is day-light robbery and I intend to do all I can to ensure others are not conned out of their savings as I have. Please avoid Zurich International at all costs. Feel free to contact me on here if you require more information on my situation.
Not even worth a one star but you need too to write a review, appalling customer service, absolutely no respect for there customers, my advice avoid.
Atrociously poor administration. My wife and I often send in withdrawal requests around the same time. Usually one gets ignored/forgotten/lost. After more than two weeks they are 'pleased to advise" me that they have only just done anything.
I signed up for the Zurich Vista policy a few years ago and soon after the policy started I realized the cost were absolute excessive. If I however now want to cancel they want to charge me a penalty of 65% (!) of my policy value. Neither of this was mentioned when I signed up. I gave Zurich the opportunity to look at my complaints and to change me to another plan but they were not interested. I have filed a case with the Dubai insurance authorities counting a total of 23 violations against the local regulations and I hope they will make a judgement soon. This review is meant to inform and protect other consumers, promoting a transparent economy in the UAE and globally. It is not meant to demean Zurich or any of its employees.
Zurich have a retirement plan for expats where they charge you hefty penalties for when you want to cancel before completion, and because of that I lost around 20k USD that I've payed in premiums
Mis-sold me a critical illness policy 22 years ago which does not provide adequate cover and I'm now too old/ill to get a new policy elsewhere. Thank you!
Changed my life and critical illness cover to Zurich, I made a typo on my original policy for my husbands hight emailed them for 4 months just to change the hight from 163 to 173. There customer service is very poor. I've just emailed them to change my last name 3 days ago and no reply I will not be renewing next year I would not recommend.
They (Zurich International Life in the Isle of Man) delayed by all the pretexts the payment of my policy, at its maturity, And finally, almost a year later, they paid the policy applying a change USD-EUR very inconvenient for the consumer. Only point in their favour: they answered (even though showing unreasonable and inflexible behaviour) almost all my emails.
Zurich Insurance Company Ltd, operating under the brand Zurich International, is a prominent multi-line insurer established in 1982 and part of the Zurich Insurance Group. The company offers a comprehensive range of insurance products and services across more than 215 countries and territories. Its offerings include group life and disability solutions, catering primarily to corporate clients, as well as various retail insurance options for individual customers. With a customer base exceeding 600,000, Zurich International serves a diverse clientele that includes over 400,000 corporate employees and approximately 200,000 retail customers. The company is dedicated to addressing the evolving needs of its stakeholders, striving to create a secure future through innovative insurance solutions. Through its commitment to customer-centric service, Zurich International aims to provide reliable protection and support in a rapidly changing world.
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