Zurich Insurance Company Ltd
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Give them your money at your peril!
It would be easier to get a T-bone steak off a rottweiler than it is to get your money back from this dreadful company. I opened a bond with them 16 years ago. Each year, I draw some money out of it. They make it as difficult as possible. First, they ignore the request for a couple of weeks. Then they start asking dumb questions such as "What is the policy number?" It is literally the first thing written on the form! Then they start ignoring answers, then they start asking for proof of address despite being given proof every year when it hasn't changed. Then they just go silent. Eventually, you have to try to phone them. This takes forever, because they leave you on hold, and costs a lot if you only have a mobile phone because calls to the IoM are expensive. As they are cunningly based in the IoM you have no recourse to the UK Financial regulator, so they can get away with any shady dealings. They also hide behind a multitude of companies, so I have no doubt they will reply to this review saying I have the wrong "arm" of Zurich. Give them your money at your peril! UPDATE: It's now 38 days since I asked Zurich - IOM to give me MY money back and still they ignore me. One hesitates to use the word "fraud" but it's increasingly difficult. I've now involved the IoM Ombudsman. Imagine insuring your car with Zurich Insurance UK and trying to make a claim if they behave like their sister company in the IoM.