Tiempo de entrega es demasiado tedioso
Tiempo de entrega es demasiado tedioso, dicen 1 semana y demoran meses
2.3
Poor
100 reviews
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💬Hasn't replied to negative reviews
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Review summary
Zumiez has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
What a horrible company
What a horrible company. Incompetent! No sense of style, environment greedy poluters! How are these stores even selling.
I love this website sm 😍😍😍
I love this website sm 😍😍😍
We went to the Ross Park Mall and the…
We went to the Ross Park Mall and the sales associate who worked with my son was amazing! She was very patient and hardworking. Her sales associate # is CTO948. I wish I had gotten her name
Company details
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Contact info
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Website
www.zumiez.com
All reviews
100 total • Write a review
Showing 81 - 90 of 96 reviews
AA
Data breach
As others have said, there was a data breach. By the time the letter was sent the damage was done. Such a hassle and sent me into a panic for weeks. Still trying to defraud myself. Have to change banks and all my cards. I want some accountability here but I doubt I'll get it.
Date of experience: March 20, 2021
DF
FRAUD: Stole my credit card information, do not buy from here!
Ordered something from here in late 2020, the order went through but I later got an email saying the item was 'out of stock'. Minor annoyance, money was refunded. Didn't think anything of it. But, MY CREDIT CARD INFORMATION WAS STOLEN during this transaction. Such a horrible experience; I got my address, identity and $1000 stolen from my bank account. Had to go through lots of stress and hassle to get everything back from the fraud department at my bank and get all my cards changed, for no reason. I didn't even get my items in the first place. Horrible, horrible, horrible experience. They later sent a letter to my address letting me know they had a data breach, but taking no accountability and neither being remorseful for the amount of distress and inconvenience caused to the customer by this situation. Don't shop on the Zumiez site!!
Date of experience: March 17, 2021
KH
Credit card fraud
Just received a letter advising my credit card information was stolen from their site, as there was malware coding installed on their end. My card was breached. Final parting words, 'sorry for the inconvenience' Of fraud and identity theft!? To say the letter was aloof is an understatement.
Date of experience: March 12, 2021
BS
Kleine lettertjes.
Nadat ik een bestelling annuleerde, kreeg ik te horen dat de bestelling al verzonden was en niet meer teruggedraaid kon worden, waarop ik het bij aflevering heb geweigerd. Ik laat het Zumiez weten en vraag om refund. Nadat ik weken aan het lijntje gehouden ben, krijg ik vandaag onderstaande informatie van Zumiez. En bedankt, weg geld. By completing your order you agree to pay all applicable fees. If your order is refused upon delivery, it will not be returned to Zumiez and no refund will be processed.
Date of experience: March 10, 2021
NS
i bought 7 items 11 days ago and my…
i bought 7 items 11 days ago and my package hasn't been shipped yet.
Date of experience: February 24, 2021
DD
Fantastic experience at Zumiez in the…
Fantastic experience at Zumiez in the Bellis Fair mall. We were helped by Chloe and they were so helpful and informative while we were looking at snowboarding boots and boards! Thanks so much Chloe
Date of experience: February 18, 2021
L
LLM
US
Terrible
Terrible. So I really liked a hoodie on their site. It was $70 which is pretty expensive for a hoodie. It took me a few days to think about but I finally bought it. It came quickly, but it literally turned my skin gray! The ink was just bleeding off the hoodie. I washed it twice and there was so much ink that it actually dyed the design on the hoodie. Also, trying to straighten the strings up in the hoodie all you hear is threads snapping. Very poor quality for something so expensive! I emailed their support team, and they are non existent! I emailed them 5 days ago and still, no reply. AVOID!!!
Date of experience: February 17, 2021
KH
ROEV RENDER FIRMA
virkelig DÅRLIGT!!!!! Jeg bestilte en hoodie og en tshirt de 27. november og sku have fået det idag! MEN NU VIL DE HAVE JEG SKAL BETALE YDERLIGERE 300 KRONER FOR MOMS/TOLD?! Det stod ingen steder på deres scammer hjemmeside man sku betale det?? Kæmpe scammer firma de stjæler ens penge!
Date of experience: January 21, 2021
DC
International man of mystery
Absolutely awful if ordering to UK. I can see that I’m not the only one to have experienced this, but my three items have been sat at the ‘consolidation’ centre since 12th December!! Five weeks to put three things in a bag and hand them to a courier... and lord knows how long it will actually take once they leave Cali! It’s a real shame because the store is sick and the customer service guys seem nice enough, if unable to understand why you might be just a teeny bit pissed at the whole endeavour. Avoid like the plague unless you can visit in person.
Date of experience: January 18, 2021
DH
nothing positive, is the least I can say
Ordered a t-shirt on the 10th of December. Immediately after my purchase, I got an email that my order was shipped. Today, almost 4 weeks later, the status of my order remained the same. The package is still in Kenner, LA, and wasn't even shipped, the liars! I called DHL customer service, the -very friendly- lady on the phone told me that the order was never even ready for shipping and she recommended me to reclaim my money. I already tried to contact Zumiez by filling in the support-form 2 times, to get 2 times the same automatic generated email... I'm deeply disappointed. Online shopping is the only way to buy things these days, but experiencing an event like this, makes it very suspicious.
Date of experience: January 5, 2021
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