ZampleBox

Zamplebox does not have an option to change flavors. They sent flavors that turned out to be flavors that I really disliked. So I cancelled that order after they sent it. Then they sent it again the next month! Really???? $33 for something that tastes disgusting, a second time? When I called "Customer Service", I was basically told TOO BAD! After I told her second time that they sent me the wrong order. It was as if she had not heard a thing I said at all! When, out of frustration, I said cancell both orders, she hung up on me. I simply wanted to know if she did indeed cancel both orders as requested. I have been put on permanent hangup. This is not how to run legit business!

They keep sending me the wrong amount or nothing at all. Terrible service

Every month I get 12 new flavors, on time. Want something different, update your flavor profile and the guys are on it.

Great and fast service!!’

Love getting a variety of juices! Amazing prices as well.

The fast shipping was really appreciated. I also like the flavors.

I've been a long time customer and understand the change of not being able to pick flavors anymore but there needs to be a way to request certain flavors to not be sent. Case in point, I HATE Pink Drink. I currently have 3 unopened bottles of it due to my dislike but I get one in every box. No way to change that.

I signed up with Zamplebox in 2019 and everything was great. Price was good, juice was good, delivery time was good. All the way up until last year when they changed their website I would've given them 5 stars. Since "updating" their website I have not (until today) been able to alter my subscription at all. I couldn't change the number of bottles I want, I couldn't change the flavor, could cancel a subscription, could do anything. The last change I made to my subscription before the updated their website was to change from 12 bottles of juice to 3. I have not received 3 bottles of juice since making that change. One box I received had 1 bottle in it. The other boxes had 2 bottles. So at this point I'm paying $37 for 2 ten-milliliter bottles of juice. After the second month of that happening I emailed and called attempting to get in contact with any sort of customer service rep. I never got any response. They have an automated voice message saying they'll call back if you leave a message, I left 3 and got nothing. I attempted to cancel my subscription but it never showed up in the "subscription details" section of my account, or anywhere else. On top of all of that, I had over $100 in "z-bucks" and, despite having checked the box saying the z-bucks would be used before charging my debit card, that never happened. Why have a system like "z-bucks" if you're not going to use it? I guess Zamplebox thought the exact same thing, because ever since the website update I can't find any mention of "z-bucks" anywhere on the website. On top of all of that, my debit card has not been charged on the same date consistently since April of 2023. Instead they seem to just pick a random day in the 3rd week of a month and charge my account. I have attempted to contact ZB with all of this information, and never get a response, so here it is in the wider internet.

Good selection

Bottles don't have flavor names on bottles had to guess or try them. But else service was good and fast delivery.

they were GREAT

I love this company I use them and only them for my e liquid and will continue to do so.

I am rating a 1 star because your site sucks now. Why fix what isn't broken. I have been a customer of yours before but when I went to get the three bottle box the site didn't let me choose what flavor I wanted. I just wanted dessert only flavors but your new site doesn't allow us to change the flavors anymore. Why did you change the site. Its now a lame site. I did order two bottles of the 120 ml bottle juice because for some reason it wouldn't let me order the box. I don't think I will be ordering the three bottle boxes or getting a subscription until the site goes back to how it use to be. It was so much easier and I had 25 zbucks that I can't even use now because you guys decided to screw us over.

There was no communication even after sending a few emails.

This use to be an easy website that you could navigate with ease and make changes. Now you can’t make any changes and customer support is nonexistent.

I got a bunch of great flavors!

Super easy to sign up, super easy to cancel. Lots of different flavor verity. Great customer service. Fast shipping. Sometimes I would get the same flavor but honestly it's no big deal. Some people think it's the end of the world but it's really no biggie. They do a great job of switching things up.

Number for support is not valid Any way to get support doesn't work Can't cancel no matter what I do I'm going to go through my bank since they keep charging me although I've reached out to them In every way they give to get through to them

I have used this company since 2007. They used to have a very easy to use site where you could make whatever changes you wanted to your account right there on one webpage. Now there website has 47 different tabs that do absolutely nothing. You have to contact a system administrator to make any changes to your account and it is really annoying. The whole selling point for this service was the simplicity. They have ruined that with this useless new website overhaul. "If it ain't broke don't fix it"

Where is my package says its delivered somewhere in the us but im in canada