ZampleBox
View company profile →
From great service to stealing my money.
I signed up with Zamplebox in 2019 and everything was great. Price was good, juice was good, delivery time was good. All the way up until last year when they changed their website I would've given them 5 stars. Since "updating" their website I have not (until today) been able to alter my subscription at all. I couldn't change the number of bottles I want, I couldn't change the flavor, could cancel a subscription, could do anything. The last change I made to my subscription before the updated their website was to change from 12 bottles of juice to 3. I have not received 3 bottles of juice since making that change. One box I received had 1 bottle in it. The other boxes had 2 bottles. So at this point I'm paying $37 for 2 ten-milliliter bottles of juice. After the second month of that happening I emailed and called attempting to get in contact with any sort of customer service rep. I never got any response. They have an automated voice message saying they'll call back if you leave a message, I left 3 and got nothing. I attempted to cancel my subscription but it never showed up in the "subscription details" section of my account, or anywhere else. On top of all of that, I had over $100 in "z-bucks" and, despite having checked the box saying the z-bucks would be used before charging my debit card, that never happened. Why have a system like "z-bucks" if you're not going to use it? I guess Zamplebox thought the exact same thing, because ever since the website update I can't find any mention of "z-bucks" anywhere on the website. On top of all of that, my debit card has not been charged on the same date consistently since April of 2023. Instead they seem to just pick a random day in the 3rd week of a month and charge my account. I have attempted to contact ZB with all of this information, and never get a response, so here it is in the wider internet.