Fast and prompt
Fast and prompt
4.3
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Yuno Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
Meher Support today
Meher, the Agent I spoke with over the phone understood my request straight away and immediately provided support. Very knowledgeable and kind, the explanations provided were clear and easy to grasp. Thank you
Awful customer service
Awful customer service, they started to take money from me on a day in the month that definitely didn’t suit me, refused to change the date. Took no responsibility for the mix up in dates, blamed me and the told me they will charge me €100 if I go to another provider. Avoid this bunch at all costs !
Yuno kept charging even after switching…
Yuno kept charging even after switching and bills were generated and still not able to resolve that issue and they debit money in advance and hard to get back the money
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.yunoenergy.ie
All reviews
1,000 total • Write a review
Showing 981 - 990 of 996 reviews
HB
Hannah was brilliant in every way
Hannah was brilliant in every way, solving my concerns in very cheerful, helpful manner! Yee'd be lucky to have all your employees be as lovely as she was!!! All the Best!✌🏻☘️ Howie
Date of experience: October 4, 2023
AH
Ongoing issue where I cannot update my…
Ongoing issue where I cannot update my card details through the app and although not resolved Hannah has been supporting. Very friendly, clear and professional even taking the time to contact me with updates, testing fixes and work arounds. This is great support as I know the issue is still being investigated and I haven't been forgotten and it has allowed my correct account to be charged at the end of the month. Lost one star as the issue is ongoing but the support had been top 5/5. Update (24/03/24): Payments not being taken automatically since card details were updated and there is an overcharge on my bill. Have been emailing regularly and used the Web chat but not only has it not been resolved I have had 0 contact back. Honestly the worst customer service iv ever dealt with.
Date of experience: October 2, 2023
CU
I was concerned about my bill and the…
I was concerned about my bill and the lady put me at ease.I found it quick and easy to get a response
Date of experience: September 30, 2023
A
Aileen
US
Painful experience on the chat section…
Painful experience on the chat section of the app. Have been dealing with Josh. I cancelled my contract and refund received however my account is still live on the app with my card details. I have asked them to delete these details but can’t get Josh to confirm (been on chat over an hour now, have explained that I’m unable to talk in person at the moment) So frustrating when all I need is for it to be deleted. Should take minutes instead of hours!
Date of experience: September 28, 2023
ED
Great customer service
Great customer service Answered the call in a few mins, spoke to a girl Sharon I believe, I had a few questions on billing as a new customer and she explained everything clearly. Very good first experience
Date of experience: September 28, 2023
jc
I was confused about a recent deduction…
I was confused about a recent deduction from my bank account and this was explained clearly and politely to me. Also a problem I was having signing in to my account was clarified and corrected by Sharon, so a mist satisfying contact with your company.
Date of experience: September 25, 2023
EE
Constance was so helpful to me
My experience with Constance was very good. As she was so helpful to me and I was satisfied with her response
Date of experience: September 25, 2023
MJ
I spoke with a lovely girl and she…
I spoke with Sharon, she was lovely helping me to reset password and get to the app.
Date of experience: September 22, 2023
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