Fast and prompt
Fast and prompt
4.3
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
π¬Hasn't replied to negative reviews
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Review summary
Yuno Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Meher Support today
Meher, the Agent I spoke with over the phone understood my request straight away and immediately provided support. Very knowledgeable and kind, the explanations provided were clear and easy to grasp. Thank you
Awful customer service
Awful customer service, they started to take money from me on a day in the month that definitely didnβt suit me, refused to change the date. Took no responsibility for the mix up in dates, blamed me and the told me they will charge me β¬100 if I go to another provider. Avoid this bunch at all costs !
Yuno kept charging even after switchingβ¦
Yuno kept charging even after switching and bills were generated and still not able to resolve that issue and they debit money in advance and hard to get back the money
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.yunoenergy.ie
All reviews
1,000 total β’ Write a review
Showing 881 - 890 of 996 reviews
DF
An awful company to deal with
In response to the reply from Yuno energy indicating that someone was communicating with me, that is not true. Any time I need an update I have to use the extremely unreliable online chat service as the emails to my supposed contact in the complaints department continue to be ignored. The issue remains unresolved by the way.
Date of experience: January 16, 2024
LH
Avoid
Horrible experience. Waiting for a refund over two months and no response. Left them after a month as they charged me well over, I had no control over my money as they are charging double or triple your actual usage . Government should take action against them immediately.
Date of experience: January 16, 2024
SO
Disappointing service
Have been a customer since September and have had nothing but issues especially with billing. Bills very difficult to make out. No bill for December due to glitch in system, double bill due for January. Bills that have been paid showing unpaid on app. Very difficult to speak with anyone.
Date of experience: January 15, 2024
ER
No refund months after cancelling
No refund months after cancelling. Extremely poor company. Customer service person telling me to "engage" with the smart meter instead of worrying about higher unit price. This from a youngster without a house presumably, to single older person with teenagers, cutting down on everything - and with no smart meter. Ridiculous
Date of experience: January 12, 2024
SI
Yuno terribly slow with refund
I cancelled over a month ago and still havnt received my refund. Very fast to take money off customers but very slow to give back. They owe me a lot of money plus they charging a cancellation fee. Customer service representatives are nice so I give them 2 stars instead of 1. Update. 18/01/2024 - still no refund
Date of experience: January 11, 2024
cr
I signed up in December and prepaidβ¦
I signed up in December and prepaid β¬127. I canceled a week later and was told I would have to wait 2 working weeks for a refund. I called them 3 weeks later and was told it would be 21 working days before I would see a refund. Still no refund. I would be very wary of signing up with this company.
Date of experience: January 11, 2024
JS
Absolute gents
Have to say both the sign up and customer support agents were absolute gentleman, no delays and got it all set up very easily - and cheaper rates! Hope management appreciates the value of such great staff!
Date of experience: January 10, 2024
VT
Horrible experience
BEWARE of this company. They make up the numbers, don't reply to emails, and they are definitely not the cheapest ones on the market. P.S. The company's reply is also not true - no one has reached out to me for more information.
Date of experience: January 8, 2024
AP
Avoiding due to fake reviews
I was considering switching to Yuno but checked these reviews first. Most of the positive ones are clearly fake, people with just 1 or 2 reviews, same kind of review content. I will be avoiding for this reason. A good company wouldn't need to do this.
Date of experience: January 3, 2024
RP
Since switching to Yuno
Since switching to Yuno, my bills have increased close to 20%. I have been unable to get a satisfactory answer as to whether my usage figures are accurate. This is despite sending through bills from my previous provider showing my actual usage being much lower. I have been promised a callback and have yet to receive oneβ¦..
Date of experience: December 30, 2023
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