Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

Company details

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All reviews

1,000 total • Write a review

Showing 981 - 990 of 996 reviews
JP
1 out of 5 stars

Left in limbo for 4 hours.

16/3 - still no response, obviously they couldn’t care less as they know I have no alternative other than to accept their disgraceful service? Reply again just ‘fobbing me off’ all my details are on the review. They think if they reply with a standard nonsense response Trustpilot will remove the review, WELL THINK AGAIN. Disgraceful lack of ANY customer service, as a vulnerable pensioner I was promised a return phone call today 12/3 (booking made on Monday 10/3) @ 13.30pm. waited in for 4 hours, no call? WHY DO THEY TREAT THEIR CUSTOMERS IN THIS DISGRACEFUL MANNER?

Date of experience: March 12, 2025

c
5 out of 5 stars

5 star treatment

I had originally phoned to speak about my bill. The lady I spoke to was understanding and helped me more than I was asking for. Amazing service a credit to your company

Date of experience: March 12, 2025

P
5 out of 5 stars

Just a very clear helpful adviser

Just a very clear helpful adviser. Issue dealt with extremely promptly with a clear action plan and Ben a nice person to deal with. this sort of thing gives a good impression about an organisation.

Date of experience: March 12, 2025

HS
5 out of 5 stars

Account enquire

Yorkshire Water dealt with my enquiry and sorted everything out for me. Excellent service

Date of experience: March 12, 2025

J

Jay

US

5 out of 5 stars

Positive Experience

Short wait time. I spoke to a lovely woman called Jeanette who helped me with a number of quick queries. Polite, responsive and professional throughout.

Date of experience: March 12, 2025

BS
5 out of 5 stars

I rang to get information about…record of bills

I rang to get information about previous bills. I was given excellent service, kind and willing attention.

Date of experience: March 12, 2025

w
5 out of 5 stars

Good Service

The two advisers that I spoke to helped me out with a complaint and my revised water bill very well.

Date of experience: March 12, 2025

MR
5 out of 5 stars

Jeanette was brilliant very helpful

Jeanette was brilliant very helpful

Date of experience: March 12, 2025

c
5 out of 5 stars

Spoke with a very polite and respectful…

Spoke with a very polite and respectful young man today 12March 2025 and sorted my enquiry very quickly thank you .

Date of experience: March 12, 2025

MT
5 out of 5 stars

Supportive and helpful

I recently had a medical emergency that has precluded me from currently working for a few months and knew that I would be having serious issues paying my bill going forward. So having called to tell them my concerns they were efficient and very helpful, clearing up any issues and finding ways to reduce the stress on me. Absolutely lovely, wonderful people with compassion and helpful advice.

Date of experience: March 12, 2025

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