Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

Company details

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All reviews

1,000 total • Write a review

Showing 971 - 980 of 996 reviews
JI
5 out of 5 stars

The customer advisor was very kind and…

The customer advisor was very kind and polite.

Date of experience: March 13, 2025

o

on

US

5 out of 5 stars

Person who dealt with my query was very…

Person who dealt with my query was very friendly and approachable but efficient and professional Making me feel listened to

Date of experience: March 13, 2025

DN
5 out of 5 stars

KIND AND FRIENDLY FROM Y/W STAFF I rang to say I was having trouble…

I rang to say I was having trouble paying and the young lady was so friendly and understanding not judgmental at all she took my details and explained every thing to me. The news was good but the best bit was the callers kind and friendly approach to me I found it hard to ask for help but she made me feel very much at ease so a massive thank you to y/w and a bigger thank you to the lady who I spoke with 5*

Date of experience: March 13, 2025

EP
5 out of 5 stars

The lady was very helpful indeed very…

The lady was very helpful indeed very polite and really helped with my inquiry

Date of experience: March 13, 2025

CH
5 out of 5 stars

Brass band, why not?!

Needed to notify change of ownership of the premises and was pleasantly surprised by the speed of the process, the empathy from the staff….and the fab brass band music on hold!!

Date of experience: March 13, 2025

R
5 out of 5 stars

Polite and informative

Drew was polite and informative and resolved my enquiry quickly and efficiently.

Date of experience: March 12, 2025

C
5 out of 5 stars

Water metre request

I rang to request a call back to arrange water metre to be installed and get some information. I was given clear and understandable information and was able to take care of my bills and arrange a date for installation all in one phone call. Sorry I can't remember the lady's name but she was very helpful and professional.

Date of experience: March 12, 2025

c
1 out of 5 stars

Very disappointed in this company rang…

Very disappointed in this company rang about 15 times over last 5 days as toilet is blocked and sewage on back garden keep telling me they will get when they can this has been 5 days now and still not been

Date of experience: March 12, 2025

MD
5 out of 5 stars

Very helpful

Very helpful

Date of experience: March 12, 2025

GD
5 out of 5 stars

Helpful which is rare these days

Jeanette was very helpful with my query. Thanks

Date of experience: March 12, 2025

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