Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over Β£200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

Company details

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All reviews

1,000 total β€’ Write a review

Showing 961 - 970 of 996 reviews
DJ
5 out of 5 stars

Very polite and on the ball lady called…

Very polite and on the ball lady called Jeannette, she was full of knowledge in what we were asking. And managed to save us over Β£130 on our water bill. Wish all companies that you spoke with no matter what you want should have training from this lady. Thank you.

Date of experience: March 14, 2025

B
5 out of 5 stars

1st class Customer Service

The Personnel who took our call was very helpful and understanding - thank you.

Date of experience: March 13, 2025

Z
5 out of 5 stars

Very good I happy spak with help line

I am very happy because she spoke very nicely to me and solved my problem.

Date of experience: March 13, 2025

HB
5 out of 5 stars

Lovely experience

Lovely experience. Closing late dad's account and booked water meter fitting in one friendly call

Date of experience: March 13, 2025

CM
5 out of 5 stars

Jeanette was extremely helpful

Jeanette was extremely helpful, she went out of her way to try and make sure we had all the help we could get with our bill as I have a disabled child.

Date of experience: March 13, 2025

NA
5 out of 5 stars

Great customer service

Great customer service and well organised by the staff. Many thanks for all your help.

Date of experience: March 13, 2025

CT
5 out of 5 stars

What made my experience a success was…

What made my experience a success was the very pleasant young lady that took my call she was helpful and understanding and resolved my concerns very professionally. Only downside was waiting 20 minutes for call to be answered. πŸ‘πŸ˜Š

Date of experience: March 13, 2025

C
5 out of 5 stars

Very friendly staff and helpful thanks !

Very friendly staff and helpful thanks !

Date of experience: March 13, 2025

MA
5 out of 5 stars

Polite helpful and friendly

Polite helpful and friendly

Date of experience: March 13, 2025

G
5 out of 5 stars

Setting up a new account.

Setting up a new account on moving into the area. Could not have been more pleasant and helpful. Everything sorted out really easily. And the hold music is a brass band, which is just as it should be.

Date of experience: March 13, 2025

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