Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

Company details

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All reviews

1,000 total • Write a review

Showing 941 - 950 of 996 reviews
M
1 out of 5 stars

Such a greedy company

How in the world can my bill go from £294 to £396 in a year. I am supposed to be on a reduced rate as they could not fit a water meter in my property and yet I get my bill today and it has gone up by 26%. They are providing no better service for this justification in price, unless we have some new special water that being kept a secret. I tried to contact Yorkshire Water but got bored after waiting 30 minutes and still no answer (and listening to the same rubbish on the automated line telling me to go online). Poor company and even poorer practices

Date of experience: March 17, 2025

P
5 out of 5 stars

Water meter

Very helpful and informative

Date of experience: March 17, 2025

j
3 out of 5 stars

Prepare to wait

Contacted by phone but waited ages for the call to be answered. Once through the service was excellent.

Date of experience: March 17, 2025

BG
5 out of 5 stars

The lady was very friendly and…

The lady was very friendly and knowledgeable. Sorted out our payment and explained payment options. Set up the ddeb and calculate the payment amount from details we talked about. She also explained the online account and why I couldn't access it at just now and what I could use it for. She had a lovely voice and was extremely helpful. It was a joy to speak to her and worth the wait on the phone.

Date of experience: March 17, 2025

c
4 out of 5 stars

Yorkshire Water on the whole are pretty…

Yorkshire Water on the whole are pretty good, it's the people they have to work with who are the problem. After a water leak that was resolved quite quickly after digging the road up, we had to wait four days for Morrison to reopen the road. Absolute chaos.

Date of experience: March 17, 2025

A
5 out of 5 stars

Prompt phone response

Prompt phone response. Dealt with enquiry quickly and efficiently. Thanks

Date of experience: March 17, 2025

pb
5 out of 5 stars

Pensioner pete

100% happy customer .phone operative answered all querys and explained my bill .thankyou.

Date of experience: March 17, 2025

KL
5 out of 5 stars

Fab thankyou so much

Fab thankyou so much

Date of experience: March 17, 2025

LE
5 out of 5 stars

The lady dealing with my request was…

The lady dealing with my request was amazingly helpful and friendly. She explained very clearly what would happen regarding my enquiry. Great customer service!!

Date of experience: March 17, 2025

SH
1 out of 5 stars

No resolution to collapsed main sewer…

No resolution to collapsed main sewer and this has been blocked since the beginning of January. The staff on the telephone are lovely, but you can tell that they are fed up working for a company who treats it's customers like this and the people who I have spoken with are embarrassed to be continually failing their customers. As many others point out as a consumer I don't have any choice regarding my water provider and the system allows them to deliver very poor service whilst the fat cats rake in their bonuses.

Date of experience: March 16, 2025

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