Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over Β£200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

Company details

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All reviews

1,000 total β€’ Write a review

Showing 921 - 930 of 996 reviews
NH
5 out of 5 stars

Activating external water meter

Call to activate existing external water meter was dealt with very effectively. This will result in a large saving on existing annual bill based on current estimates.

Date of experience: March 19, 2025

CG
5 out of 5 stars

Very helpful

Very helpful. Delt with my query expertly.

Date of experience: March 19, 2025

LS
5 out of 5 stars

Brilliant customer service

Brilliant customer service

Date of experience: March 19, 2025

LB
4 out of 5 stars

Water support

I was told the wait would be 25 mins but it was 54 mins ,however when the lady answered she made up for the time wait . She was efficient polite and quick without rushing me ,the call took about 5 mins .i got it all sorted and lowered my bill ,Result .thank you

Date of experience: March 19, 2025

K
5 out of 5 stars

She was helpful

She was helpful

Date of experience: March 19, 2025

c
5 out of 5 stars

Helpful

Helpful, friendly and answered all my questions.

Date of experience: March 18, 2025

LP
5 out of 5 stars

What a joy to call Yorkshire Water with…

What a joy to call Yorkshire Water with a number of queries about my own bill and that of my elderly step mother, for whom I have Power of Attorney. Waiting for the call was surprisingly enjoyable, I love the music and the friendly Yorkshire chap who continued to apologise for my wait. Thereafter my call was met by another lovely gentleman who not only knew the answers to all my questions, which wern't all straight forward, but he offered more information and clarification to ensure I understood his replies. All with only minutes to spare before his shift finished too. Thank you YW and keep up the good work. If only all call teams were from Yorkshire 😊 P.S. You deserve to enjoy a cup of Yorkshire tea in between calls too πŸ˜‰

Date of experience: March 18, 2025

C
5 out of 5 stars

Explained everything clearly

Explained everything clearly. Thanks

Date of experience: March 18, 2025

A
5 out of 5 stars

Very good staff

Very good staff, polite, respectful and helpful. I’m very happy and πŸ‘πŸ‘πŸ‘ with everything. Brilliant with everything

Date of experience: March 18, 2025

SL
5 out of 5 stars

Explained every to me

Explained every to me

Date of experience: March 18, 2025

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