Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

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All reviews

1,000 total • Write a review

Showing 891 - 900 of 996 reviews
PS
2 out of 5 stars

35 minutes wait on phones

35 minutes wait on phones. 6 months wait for a water meter. Not good.

Date of experience: March 21, 2025

z
5 out of 5 stars

Im happy with the lady that helped me…

Im happy with the lady that helped me today to sort out my bill. Thanks.

Date of experience: March 21, 2025

CM
5 out of 5 stars

Drew was very helpful helped with…

Drew was very helpful helped with setting a new account

Date of experience: March 21, 2025

HC
5 out of 5 stars

Resolved my query effectively

Resolved my query effectively

Date of experience: March 21, 2025

MC
5 out of 5 stars

Dealt with enquiry quickly and…

Dealt with enquiry quickly and explained what next steps would be, can't complain.

Date of experience: March 21, 2025

KJ
5 out of 5 stars

My change of circumstances

The operator was very efficient and handled my bill query very sympathetically.

Date of experience: March 21, 2025

AD
5 out of 5 stars

Understanding my situation.

Understanding my situation.. Lady on the phone was very kind and efficient. I was upset. But between the two of us my records were amended.

Date of experience: March 21, 2025

SC
5 out of 5 stars

I drink this water every day and…

I drink this water every day and Yorkshire Water is the best water in the United Kingdom.

Date of experience: March 21, 2025

BS
5 out of 5 stars

Today’s experience went well

Today’s experience went well. Mohammed helped me with my payment plan and gave me some good advice. Very professional and polite Thank you !!!

Date of experience: March 21, 2025

IJ
5 out of 5 stars

Excellent service

The operator was extremely helpful and knowledgeable and had a very cheerful demeanour Please can you get a more extensive music playlist especially if you’re waiting longer than 10 minutes

Date of experience: March 21, 2025

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