Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

Dealt with care

Dealt with care very professional with a lot of patience

a
I really like how easy it was to set up…

I really like how easy it was to set up a new account

Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

Company details

Information provided by various external sources

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Contact info

All reviews

1,000 total • Write a review

Showing 901 - 910 of 996 reviews
SW
4 out of 5 stars

Excellent customer service

Excellent customer service from a professional, helpful, knowledgeable adviser who was patient and took time to explain and answer my query. This would have been five stars except for the very very long wait for the call to be answered. However the brass band music was good and the regular updates on how long the wait was likely to be were helpful.

Date of experience: March 21, 2025

NK
4 out of 5 stars

I am satisfied with the help I received…

I am satisfied with the help I received and the customer service. The assistant was very clear about the information I received.

Date of experience: March 20, 2025

MW
5 out of 5 stars

Advisor gave me help I never knew I was…

Advisor gave me help I never knew I was entitled to and was very patient with lack of understanding and ICT knowledge

Date of experience: March 20, 2025

MP
5 out of 5 stars

Helpful and friendly

The person I spoke to sorted both of my queries and was very helpful and friendly, and in a timely manner.

Date of experience: March 20, 2025

MA
5 out of 5 stars

Not all super hero’s wear capes

Daniel was very helpful and understanding of my situation. Thank you so much it made my day.

Date of experience: March 20, 2025

MC
4 out of 5 stars

Agents are very good

Agents are very good. But the waiting time for answering is terrible 😫

Date of experience: March 20, 2025

AH
5 out of 5 stars

Good

Good advice

Date of experience: March 20, 2025

D

Dj

US

5 out of 5 stars

Excellent help thankyou

Excellent help thankyou

Date of experience: March 20, 2025

AM
5 out of 5 stars

Support scheme result

After my initial enquiry to be accepted on the Yorkshire Water Support Scheme I found both Alan and Drew to be totally brilliant and very Professional with the advice and help they gave me. Thankyou again Allen Meggs and help I received

Date of experience: March 20, 2025

gs
1 out of 5 stars

BBC news 0900hrs 20/03/25 reports they…

BBC news 0900hrs 20/03/25 reports they have been fined £40 million pounds by ofwat for sewage spills 2023. Will any head's roll? Reply from Yorkshire Water. Unsatisfactory.

Date of experience: March 20, 2025

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