Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over Β£200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

Company details

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All reviews

1,000 total β€’ Write a review

Showing 831 - 840 of 996 reviews
VP
5 out of 5 stars

Very helpful lady helped with my…

Very helpful lady helped with my queries and explained everything was very polite and professional

Date of experience: March 29, 2025

LI
5 out of 5 stars

Nice customer service and Saturday

Nice customer service and Saturday

Date of experience: March 29, 2025

AA
5 out of 5 stars

β€œI had to wait almost an hour

β€œI had to wait almost an hour, but it was well worth it because Jeannete was extremely helpful in sorting out some issues I had with making payments. She also informed me about different ways they can support me in paying my bills. I just want to say thank you!”

Date of experience: March 28, 2025

S
1 out of 5 stars

Poor online services poor customer…

Poor online services poor customer service, relating to call waiting times.

Date of experience: March 28, 2025

PW
5 out of 5 stars

Jeannette was very polite and helpful

Jeannette was very polite and helpful, the issue i contacted yorkshire water with was sorted out within a few minutes and i was happy with the outcome. I did wait on the phone longer than expected as the issue couldn't be resolved online, i had no option but to wait...

Date of experience: March 28, 2025

EB
5 out of 5 stars

Patience is a virtue

I think the operative Adam had a distinct air of calm and patience and gave me time to find my way into my own understanding of what I was trying to explain!

Date of experience: March 28, 2025

PM
5 out of 5 stars

Really lovely staff service …

Really lovely staff service perfect everything on time stated good experience

Date of experience: March 28, 2025

P
5 out of 5 stars

Outstanding Customer Service – Appreciation for John

I had the pleasure of speaking with John today, and I couldn’t be happier with the experience! He helped me seamlessly close my current water bill account and set up a new one via direct debit. The entire process was effortless, thanks to his professionalism, attention to detail, and willingness to assist. John was patient, from the very start of our conversation, John exhibited exceptional professionalism, he is a great listener, and ensured every step was clear and smooth. His customer service skills are top-notch, and he made what could have been a stressful process incredibly easy. I truly appreciate his help and believe he is a valuable asset to the team. Thank you, John, for your outstanding support! πŸ‘πŸ‘πŸ‘

Date of experience: March 28, 2025

Nn
5 out of 5 stars

Thank you Julie…

Julie has helped me a couple of times on Facebook messenger. She's got back to me promptly and sorted my issues. Thanks for the great customer service !

Date of experience: March 28, 2025

M
5 out of 5 stars

Strong customer service

Strong customer service

Date of experience: March 28, 2025

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