Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

Company details

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All reviews

1,000 total • Write a review

Showing 791 - 800 of 996 reviews
MK
5 out of 5 stars

Helpful manager

Helpful manager

Date of experience: April 1, 2025

CS
5 out of 5 stars

Very polite efficient call handler

Very polite efficient call handler

Date of experience: April 1, 2025

Mm
5 out of 5 stars

Abdullah from customer services was…

Abdullah from customer services was excellent best experience from this chap very smooth very efficient

Date of experience: April 1, 2025

AC
5 out of 5 stars

Efficient service.

Efficient service.

Date of experience: April 1, 2025

NP
5 out of 5 stars

Query about my water bill, understood now

I rang about my bill, I didn't fully understand and wanted to check it, I wasn't on hold for long before I got to speak to a human. I spoke to a very nice gentleman called Drew he was very polite and friendly and really helped me understand my bill and helped me. Very good customer service

Date of experience: April 1, 2025

AS
5 out of 5 stars

Wonderful customer service

Jeannette was so helpful when discussing the differences between water meters and fixed tariffs . She was really informative and had lovely customer service !!!

Date of experience: April 1, 2025

BB
4 out of 5 stars

Polite staff on the other end of the…

Polite staff on the other end of the phone

Date of experience: April 1, 2025

JS
5 out of 5 stars

Good customer service

Advisor was very efficient and dealt with my query quickly

Date of experience: April 1, 2025

WW
5 out of 5 stars

Claire was friendly,helpful and…

Claire was friendly,helpful and professional, explaining the breakdown in my bill and resolved the query. Very good service. Thank you.

Date of experience: April 1, 2025

I

IA

US

5 out of 5 stars

Very helpful

Very helpful and explained what’s best for myself

Date of experience: April 1, 2025

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