Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

Dealt with care

Dealt with care very professional with a lot of patience

a
I really like how easy it was to set up…

I really like how easy it was to set up a new account

Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

Company details

Information provided by various external sources

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Contact info

All reviews

1,000 total • Write a review

Showing 751 - 760 of 996 reviews
CJ
5 out of 5 stars

Excellent

Issue logged with customer service, Ben visited the property, he was calm, professional, efficient and clearly knew what he was doing. Dealt with immediate issue brilliantly, explained what he was going to do, did it, then explained the next steps for further work to be carried out in the near future. Thank you for giving me peace of mind!

Date of experience: April 5, 2025

SA
5 out of 5 stars

Thank you Amreen you been very kind and…

Thank you Amreen you been very kind and helpful

Date of experience: April 5, 2025

A
5 out of 5 stars

Jeannette was really helpful

Jeannette was really helpful, polite and understanding and sorted my query out straight away. Thank you Jeanette!

Date of experience: April 5, 2025

GG
5 out of 5 stars

The phone was answered immediately

The phone was answered immediately. The line was clear. The operator was well spoken, pleasant, well informed.

Date of experience: April 5, 2025

MB
5 out of 5 stars

very knowledgeable and set the ball rolling

well the gentleman was very kind and listens to my problems and advised as such to ease the anxiety of paying the bills

Date of experience: April 4, 2025

SV
5 out of 5 stars

Very helpful and understanding.

Very helpful and understanding.

Date of experience: April 4, 2025

EF
5 out of 5 stars

Very happy

Hello, just called Yorkshire water to check my bill. Happy to hear im in credit .Jeanette was lovely very proffessional. She explained everything about our useage and next bill.

Date of experience: April 4, 2025

JS
5 out of 5 stars

A very helpful lady gave me all the…

A very helpful lady gave me all the information I needed till I receive my new bill and altered my name as it was mis spelt for years

Date of experience: April 4, 2025

T
5 out of 5 stars

Great customer service call handler…

Great customer service call handler listened and communicated well rather than just reading off a screen feeling (another company). Thankyou for being upbeat and friendly

Date of experience: April 4, 2025

IC
5 out of 5 stars

Fantastic customer support.

Fantastic customer support.

Date of experience: April 4, 2025

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