Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

Company details

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All reviews

1,000 total • Write a review

Showing 731 - 740 of 996 reviews
ir
5 out of 5 stars

Great service

Great service , had an issue but all resolved in under 15 minutes.

Date of experience: April 7, 2025

A
5 out of 5 stars

Outstanding service

Mohammed was an absolute star, he really went above and beyond and showed great empathy for me as a disabled customer, he quickly resolved my query and made me feel valued as a customer, 5 gold stars 🤩

Date of experience: April 7, 2025

RS
5 out of 5 stars

Yorkshire Water were very kind helping…

Yorkshire Water were very kind helping me with pay a bill today. I really appreciated Luke being patient and supportive while we sorted it out. Excellent customer support.

Date of experience: April 7, 2025

HB
5 out of 5 stars

Lisa was productive and had a friendly…

Lisa was productive and had a friendly approach.

Date of experience: April 7, 2025

A
3 out of 5 stars

Website deficient.

The customer service reperesentative was very pleasant and helpful. But if the information:Tariff rates, meter readings and latest bill had been available on the website, I would not have needed to call.

Date of experience: April 7, 2025

M
4 out of 5 stars

I was given great customer support

I was given great customer support by Jeanette. She assisted me in every question that I had, and was very helpful.

Date of experience: April 7, 2025

TC
5 out of 5 stars

The lady I spoke to was lovely and…

The lady I spoke to was lovely and helped me with my query I hope to speak with her again

Date of experience: April 7, 2025

MS
5 out of 5 stars

Very knowledgeable

Very knowledgeable, resolved my issue straight away also set up my direct debit without me having to log in separately, very professional

Date of experience: April 7, 2025

MC
5 out of 5 stars

Thanks Jeanette!

Jeanette had been so helpful and patient with all my queries as I am new to all these.. Sounded cheerful as well. Great customer service! xx

Date of experience: April 7, 2025

J
4 out of 5 stars

They custom service was very polite and…

They custom service was very polite and helpful but it takes alot of time before the pick calls

Date of experience: April 7, 2025

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