Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

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All reviews

1,000 total • Write a review

Showing 721 - 730 of 996 reviews
MB
5 out of 5 stars

excellent the lady i spoketo was…

excellent the lady i spoketo was wonderful and very perlite and sorted everything out for me, many thanks

Date of experience: April 8, 2025

J

Jw

US

5 out of 5 stars

Very helpful and polite …

The lady sorting out my query was very helpful and polite. She fulfilled my request there and then.

Date of experience: April 8, 2025

Z
5 out of 5 stars

I dealt with an agent by the name of Kai, who was very professional , he had a calm and reassuring voice , he was empathetic and compassionate , he listened to my query and went onto solve this for me. Thank you Kai , you're an asset to Yorkshire W.

A great customer experience.

Date of experience: April 8, 2025

PO
5 out of 5 stars

Willing and kind customer service

Willing and kind customer service. All my enquiries quickly a positive sortedd.

Date of experience: April 8, 2025

MP
5 out of 5 stars

The advisor was professional and…

The advisor was professional and courteous.

Date of experience: April 8, 2025

AF
5 out of 5 stars

The staff understand my problems and…

The staff understand my problems and they sorted out very quickly Thank you for Yorkshire water people who working there and making our lives easier with out of them we are nothing

Date of experience: April 8, 2025

M
5 out of 5 stars

Hadiah was lovely!

Hadiah (hope I have spelt her name right) was really patient and understanding and during a time where I was a bit confused and frustrated over a bill, she talked me through and spent time to be empathetic and hear me out. Really appreciated her service and grateful to have been connected with someone so lovely, thank you!

Date of experience: April 8, 2025

DL
4 out of 5 stars

A very pleasant and efficient call…

A very pleasant and efficient call handler dealt with my enquiry and was quickly sorted , however on two previous calls the wait was so long I had to hang up, otherwise I would have given 5 stars.

Date of experience: April 8, 2025

M
5 out of 5 stars

YW very helpful

Thanks to Hazel and Catherine for their help over on X. Very helpful and informative following my queries regarding an assessed charge.

Date of experience: April 7, 2025

H
5 out of 5 stars

I phoned Yorkshire water to inform them…

I phoned Yorkshire water to inform them of our house move. From start to finish I felt at ease speaking to the member of staff, I was well informed and they were very polite throughout. It was so easy dealing with Yorkshire water. Thank you and keep up the great work you’re providing for your customers 😊

Date of experience: April 7, 2025

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