Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

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All reviews

1,000 total • Write a review

Showing 691 - 700 of 996 reviews
SC
1 out of 5 stars

No logic, unapologetically rude, money grabbing

*The response to my original review only addressed the agent, not the issues with your company. Your final response is now that you know if I have a leak or not over the phone and also that you know that there is nothing wrong with the meter from the other end of the phone. And are trying to keep the same price for one person in the house as when there were two people in the house!* £29 increase per month for a single person who is barley at home and there is no garden. Attempted to get a resolution, however the agent, Hasan, was less than empathetic. He was sarcastic and rude and wasn't willing to offer any solution and telling me that there's nothing wrong with my meter from the other end of the phone and telling me that it's my responsibility to have it checked, so my only alternative is to pay all this money per month! The phone lines were all dead apart from the one on the website listed as "emergency" which is strangely convenient around the time where everyone is fuming about the price increase! There are customers who's meters are making noises when not in use and mine is a meter. You're obviously on the fiddle and you're customer service is absolutely rubbish.

Date of experience: April 14, 2025

DB
5 out of 5 stars

Because the customer service lady was…

Because the customer service lady was most helpful and courteous the problem was solved.

Date of experience: April 14, 2025

MA
5 out of 5 stars

A small problem but everything was…

A small problem but everything was sorted very quickly and so polite and very helpful indeed

Date of experience: April 14, 2025

SE
5 out of 5 stars

Very good helped me register for online…

Very good helped me register for online account

Date of experience: April 14, 2025

c
5 out of 5 stars

Customer service was excellent

Customer service was excellent, very polite and understanding, explained everything and gave very good advice .

Date of experience: April 14, 2025

CH
5 out of 5 stars

Lady was lovely

Lady was lovely. Gave me all information needed.

Date of experience: April 14, 2025

AS
5 out of 5 stars

I made a complaint about my water bill…

I made a complaint about my water bill due to my household loan income and Yorkshire water was able to support me through their support scheme and this took little effort.

Date of experience: April 14, 2025

C
5 out of 5 stars

Great customer care

Very surprised by the excellent customer service. I felt that they really do care about the customer.

Date of experience: April 14, 2025

A
1 out of 5 stars

Absolutely Shocking Negligence from…

Absolutely Shocking Negligence from Yorkshire Water – URGENT ACTION NEEDED I’m beyond furious with how Yorkshire Water has handled this situation. My home has been flooded for over 10 days, and despite multiple calls, zero action has been taken. I’ve made it crystal clear to them that I have two young children, aged 3 and 4, living in this house. The stench is disgusting, the environment is hazardous, and the risk to my children’s health is real. Even worse, this ongoing water issue is now posing a serious threat to the structural integrity of my home — the foundation is at risk! Every single time I called, I was fed the same empty promise: “Someone will call you back and visit the property.” That’s now happened repeatedly for over a week and a half — no call, no visit, no fix. Just complete silence while we live like this. I’ve attached photos of the current state — this is not safe, not acceptable, and not something that should be ignored.

Date of experience: April 14, 2025

MJ
5 out of 5 stars

Great service

Bethany was helpful and polite. She sorted out my query quickly and efficiently.

Date of experience: April 12, 2025

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