Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

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All reviews

1,000 total • Write a review

Showing 681 - 690 of 996 reviews
se
5 out of 5 stars

Fast and shortly sorted

Fast and shortly sorted

Date of experience: April 16, 2025

M
5 out of 5 stars

Great staff!!!

The agent was very polite and kindly guide me with all the steps needed!!!

Date of experience: April 16, 2025

ma
5 out of 5 stars

I was explained the information in…

I was explained the information in details I was struggling to open accounts to get support with water scheam. They helped me out with water support scheam They explain everything in basic way for me to understand as I have learning difficulties

Date of experience: April 15, 2025

S(
5 out of 5 stars

Telephone help with my query most…

Telephone help with my query most helpful.

Date of experience: April 15, 2025

MC
5 out of 5 stars

Perfect service

The service was great..

Date of experience: April 15, 2025

Sm
5 out of 5 stars

Water meter and help with my bill 15

It was very easy to contact you and the staff were very helpful in solving my issues and they were very friendly and helpful

Date of experience: April 15, 2025

KB
5 out of 5 stars

The person i spoke to was so…

The person i spoke to was so helpful ☺️

Date of experience: April 15, 2025

CS
5 out of 5 stars

My problem was solved immediatelyPROBLEM SOLVED with…

My problem was solved immediately with no fuss or hassle

Date of experience: April 15, 2025

TW
1 out of 5 stars

Requesting bill payment before it is due/payable

I’m not impressed with YW's billing process. My very elderly father (whose bill I manage) pays quarterly with a water meter based on actual usage. I switched to this method of payment so that he pays for what he has used. I was surprised when he received a bill more than a month in advance of when I believed it was due, with no due/payable date on it. When a bill is sent out as early as this one was, some customers will be led to believe that the bill is due and payable when it isn’t. YW would get their money ahead of when it is due. As there is no due date on the bill, I asked when it is due but have yet to receive clarity on this. Was it really due when it was sent or was it sent very early indeed? There is a cost of living crisis at the moment and plenty of people are struggling to pay bills. Sending such an early request isn’t very fair in my opinion. Just to add to this, I have checked the previous bill (final quarter of 2024) and that was issued 2 weeks before the end of the quarter. However the bill I received more recently for 1st quarter of 2025 was issued more than 4 weeks before the end of the quarter. Why? On this trajectory , will the next bill be issued 2 months in advance?

Date of experience: April 15, 2025

MD
5 out of 5 stars

Hamza was extremely helpful

Hamza was extremely helpful, knowledgeable and friendly and had my query sorted in no time. A credit to Yorkshire Water.

Date of experience: April 14, 2025

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