Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over Β£200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

Company details

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All reviews

1,000 total β€’ Write a review

Showing 311 - 320 of 996 reviews
DK
5 out of 5 stars

Polite and helpful. Quick response.

Polite and helpful. No long waiting on the phone.

Date of experience: June 25, 2025

MS
5 out of 5 stars

Because I was listened and reassured

Because I was listened and reassured

Date of experience: June 25, 2025

RG
5 out of 5 stars

I vary my clean water usage significantly during the year.

The person listened to my request and understood my problem. She then consulted colleagues and explained how it would be resolved. Just great

Date of experience: June 25, 2025

Jr
5 out of 5 stars

Yorkshire water are the best for…

Yorkshire water are the best for dealing with disabled customer complaints with empathy and hunanity and that's how I was treated today.

Date of experience: June 25, 2025

GC
5 out of 5 stars

Excellent customer service

Excellent customer service. Thank you.

Date of experience: June 25, 2025

CT
5 out of 5 stars

Wonderful customer service

My concerns were addressed speedily and efficiently. With patience and understanding. All my questions were addressed with patience and empathy. Great customer service 10/10.

Date of experience: June 25, 2025

sr
4 out of 5 stars

Poor statement information

Why oh why can't Yorkshire Water inform us on the statements whether we, the customers, are in credit or debit. It only ever gives a balance so we have to work out the last months bill and the recent payments to find out whether we are in Credit or debit which is frustrating. I have received a reply from Yorkshire water asking me to give them my name and address which I refuse to do on this forum. They have my account number so they should email me or find another way for me to get in touch with them.

Date of experience: June 25, 2025

R
4 out of 5 stars

Easy to follow on line process.

Easy to follow on line process.

Date of experience: June 25, 2025

MF
4 out of 5 stars

Easy to set up

Very easy to set up new account at my new address, would recommend

Date of experience: June 24, 2025

ZA
5 out of 5 stars

Excellent service from Yorkshire water

Excellent service from Yorkshire water

Date of experience: June 24, 2025

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