Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over £200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

Company details

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All reviews

1,000 total • Write a review

Showing 291 - 300 of 996 reviews
M
5 out of 5 stars

Quick to fix an odd water bill (leak) and get my refund

Had an unusually high water bill and was expecting to have to fight for a refund. The person I called was friendly and helpful. Got the leak fixed, called back and the people on the other end got straight to getting me my money back. They even corrected some previous overestimates without me asking! Surprisingly good customer service.

Date of experience: June 27, 2025

DH
5 out of 5 stars

Excellent service very efficient

Excellent service very efficient. Lovely call handler. Even the brass band playing whilst waiting for the call to be answered made made me smile. Spot on.

Date of experience: June 27, 2025

LS
5 out of 5 stars

Simple

Simple, easy to use. Very straightforward, the website was very clean and simple and managed to get everything done in under 5 minutes.

Date of experience: June 27, 2025

JF
5 out of 5 stars

Agent was very knowledgeable and…

Agent was very knowledgeable and advised me of best options moving forward

Date of experience: June 27, 2025

E
5 out of 5 stars

To honesty you are good👍

To honesty you are good👍

Date of experience: June 27, 2025

SC
5 out of 5 stars

Rang regarding a Water Meter…

Rang regarding a Water Meter insulation..customer service was exceptional.. All booked in and ready to move forward.. The young man called Adam was polite and very helpful 10/10 Thankyou

Date of experience: June 26, 2025

SB
5 out of 5 stars

I had all my issues sorted in 10minutes…

I had all my issues sorted in 10minutes and was Grateful to the Michelle who sorted everything out for me. GreatCustomer Service.

Date of experience: June 26, 2025

J
5 out of 5 stars

The lady who I spoke to today on the…

The lady who I spoke to today on the fone about my quiry was most helpful and very professional polite and kind and she also is a huge credit to Yorkshire water company I recommend her a pay rise as she made the whole experience one of the best I have ever had on the fone to date She is outstanding at her job 💯

Date of experience: June 26, 2025

CL
5 out of 5 stars

Superb customer service from Heidi

Heidi in the call centre was absolutely excellent! Her customer service was beyond compare - she was understanding of my situation, caring, empathic and dealt with my problem professionally and promptly. She is a credit to Yorkshire Water! Thank you!!

Date of experience: June 26, 2025

R
5 out of 5 stars

Efficient and friendly company.

Had to contact Yorkshire Water having moved into a property 3 months ago without informing them of opening meter readings . An instant response to my initial call . All my queries were answered politely with great concern for the customer Easy to fill , well laid out registration forms , for new customers.

Date of experience: June 26, 2025

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