Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over Β£200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

Company details

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All reviews

1,000 total β€’ Write a review

Showing 251 - 260 of 996 reviews
G
5 out of 5 stars

I spoke with Lisa

I spoke with Lisa, she was kind, made me feel reassured and provided me with loads of options which gave me the information needed so I was able to make an informed decision on how to proceed. I was very happy with the service provided and Lisa instantly made me feel comfortable.

Date of experience: July 1, 2025

ST
5 out of 5 stars

Good customer service

I was able to contact the customer service department very quickly and the lady I spoke to was helpful

Date of experience: July 1, 2025

TO
5 out of 5 stars

Great service with a polite gentleman.

Just had a conversation with a very nice, polite and very helpful gentleman. He quickly sorted out my meter being fitted and also gave good advice too . Well done young man

Date of experience: July 1, 2025

S
3 out of 5 stars

It took a long time for the call to be…

It took a long time for the call to be answered but I did like the Robbie Williams compilation music played by a brass band. I asked the gentleman I spoke to was it the Brighouse and Rastrick Brass Band but he did not know; Googled it and it's the Yorkshire Coop Brass Band. I rang questioning the doubling of my Direct Debit and was shocked to hear the price of water has increased by 30% (8 times my pay increase this year) which with some arrears explained the increase. No baths from now on only showers!!!!!

Date of experience: July 1, 2025

AM
5 out of 5 stars

It was simple and fast

It was simple and fast

Date of experience: July 1, 2025

TH
5 out of 5 stars

Very easy to inform change of address

Very easy to inform change of address

Date of experience: July 1, 2025

DP
5 out of 5 stars

Nice and straightforward but I am not…

Nice and straightforward but I am not aware as yet how much my estimated bills will be

Date of experience: June 30, 2025

M

MAW

US

2 out of 5 stars

Pretty poor

Pretty poor. Online account unreliable, half the time does not accept password or then says no property linked to account. Then call and no relevant options. Frustrating.

Date of experience: June 30, 2025

DK
5 out of 5 stars

The lady I spoke to today her name is…

The lady I spoke to today her name is Chloe she was really nice and very helpful she explained everything to me about my query about my bill and with my health condition it was very kind of her she was very helpful and explained properly to me thanks.

Date of experience: June 30, 2025

KG
5 out of 5 stars

Great service

Really easy, fast efficient registration and service

Date of experience: June 30, 2025

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