Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over Β£200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

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All reviews

1,000 total β€’ Write a review

Showing 211 - 220 of 996 reviews
RM
5 out of 5 stars

Prompt action by helpful staff.

Prompt action by helpful staff.

Date of experience: July 3, 2025

J
5 out of 5 stars

Reporting my change of address was easy…

Reporting my change of address was easy and straightforward.

Date of experience: July 3, 2025

AM
5 out of 5 stars

Cusomer service Advisor a Great listener and resolved my issue amicaby. listener

Being listened to and issue resolved well.

Date of experience: July 3, 2025

GL
5 out of 5 stars

There was NO delay

There was NO delay, NO passing me on to the next department. JUST confirmed who I was my address then confirmed I had set up a direct debit previously so the payment for my water would be paid straight away. ONE less payment to think about. Thank you again.

Date of experience: July 3, 2025

pb
5 out of 5 stars

Brilliant customer service …

Very impressed with the customer service today. Phone was answered immediately and the telephone conversation was very informative and extremely helpful Thank you 10 out of 10

Date of experience: July 3, 2025

Jj
5 out of 5 stars

No waiting on the phone and people you…

No waiting on the phone and people you can understand

Date of experience: July 3, 2025

LW
5 out of 5 stars

Quick to response

Quick to response, was very polite and helpful, and truthfully, listened to what I was saying, very patient lady. Thank you for help 😊

Date of experience: July 3, 2025

MC
5 out of 5 stars

Fantastic help desk service to sort out…

Fantastic help desk service to sort out a problem on our water account which I didn't understand. Exceeded all expectations and resolved my issue and more.

Date of experience: July 3, 2025

AB
5 out of 5 stars

Fab service, nice and easy

The letter I received wasn't overcomplicated and full of useless pages. Set up was nice and easy, I'm a first time bill payer so this made it a lot less stressful than I expected. Prices are good also I won't complain about that. thankyou :)

Date of experience: July 3, 2025

J
5 out of 5 stars

My query was answered quickly

My query was answered quickly, confidently and your adviser was very friendly. Much better than giving an automated robot answers to their many questions before you finally get an answer.

Date of experience: July 2, 2025

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