Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over Β£200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

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All reviews

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Showing 181 - 190 of 996 reviews
MA
5 out of 5 stars

Great communication and response.

Every time that I've had to communicate with Yorkshite Water I've been really impressed with both their response time and the quality of their information. They listen, process requirements and act upon them quickly.

Date of experience: July 6, 2025

PL
5 out of 5 stars

Payment spot on kept me updated on any…

Payment spot on kept me updated on any problems that's occurred

Date of experience: July 6, 2025

ID
4 out of 5 stars

Was worried about all the admin of…

Was worried about all the admin of moving but, it was so easy on the website to close the account

Date of experience: July 6, 2025

AG
5 out of 5 stars

Easy process

Easy process

Date of experience: July 6, 2025

NR
5 out of 5 stars

Great and easy answer

Great and easy answer

Date of experience: July 5, 2025

JS
5 out of 5 stars

Excellent telephone service

I had to call about activating a Lasting Power of Attorney for a family member. I was treated politely and given clear information. Very helpful and friendly service.

Date of experience: July 5, 2025

SK
5 out of 5 stars

My experience is good and every time…

My experience is good and every time when I need to sort out something regarding bill or account I always get heard and my problems manage by team affectively.

Date of experience: July 5, 2025

JH
5 out of 5 stars

Yorkshire water

They know exactly how to talk to customers with a friendly manner and with professionalism

Date of experience: July 5, 2025

SR
1 out of 5 stars

Ridiculous charges

Moved house from a five-bedroom detached with five people living there, a hot tub and pond, to a three-bedroom terrace with four people living there, but you have estimated that our water bill will be Β£10 per month more than at our old house. I don't mind paying for the water we've used but the bill says our payments won't be reviewed for 12 months.

Date of experience: July 5, 2025

DF
5 out of 5 stars

My experience was a very good one the…

My experience was a very good one the lady who helped me went above and beyond and she explained everything to me in detail and she helped me to understand and she was very empathic and she dealt with my query in a very professional manner Massive Thankyou Deborah Farrell

Date of experience: July 5, 2025

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