Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over Β£200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

Dealt with care

Dealt with care very professional with a lot of patience

a
I really like how easy it was to set up…

I really like how easy it was to set up a new account

Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

Company details

Information provided by various external sources

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Contact info

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All reviews

1,000 total β€’ Write a review

Showing 141 - 150 of 996 reviews
HM
5 out of 5 stars

The staff are very helpful

The staff are very helpful. I think they've been given a bad rep. They do really well. Public forget if they sent three or four people out to source a leak it might take days to find. They can't do that for every leak. Impossible not enough staff. Please public go easy on them. We've always got water when we turn our taps on Thank you Yorkshire water. Kind regards x grateful customer Heather muir πŸ€—

Date of experience: July 9, 2025

M

MJB

US

5 out of 5 stars

Very helpful

Great customer service today, problem resolved quickly.

Date of experience: July 9, 2025

CC
1 out of 5 stars

They did not resolve the water leakage…

They did not resolve the water leakage issue i had, and they kept giving me high bills

Date of experience: July 9, 2025

mb
5 out of 5 stars

That taking the steps to reach out for help is not a weakness

I'd been anxious about my bill and forced myself to address it head on, Hadiah answered the phone and immediately put me at ease, and after a short time, offered a favourable solution to my situation, when pennies are precious, it felt like a huge win, thanks Hadiah/YW will recommend reaching out for help,

Date of experience: July 9, 2025

MC
5 out of 5 stars

The lady I spoke to was so helpful at…

The lady I spoke to was so helpful at Yorkshie Water.. Thank you

Date of experience: July 9, 2025

RK
3 out of 5 stars

Password entry is all messed up

Password entry is all messed up, other than that it was ok

Date of experience: July 9, 2025

AP
3 out of 5 stars

Stressful 😣

Stressful 😣

Date of experience: July 9, 2025

KM
5 out of 5 stars

Wonderful service

Wonderful service

Date of experience: July 9, 2025

MC
5 out of 5 stars

Service

Excellent consumer service

Date of experience: July 9, 2025

E
1 out of 5 stars

The amount per moth is ridiculous I am…

The amount per moth is ridiculous I am being charged. I will no way use that amount of water.

Date of experience: July 9, 2025

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