Review summary

Yorkshire Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

PH

Phillip Hartley (rossi46phillip)

1 out of 5 stars
Disgusting compamy

How on earth can Yorkshire Water possibly believe they are a good company. 21% water leakage. Polluting our rivers with sewage. Increasing our bills by over Β£200.00 per year. Still paying out bonuses and dividends to shareholders at our expense. I will vote for anyone who brings water companies back under being state run. To top it all off we have a hose pipe ban, I can't wash my car but I can pay someone else to do so. I can't wash my windows but I can pay someone else to do so, whats the difference? Yorkshire Water are you going to give everyone in Yorkshire a rebate?

GW

Grace Williams

5 out of 5 stars
Dealt with care

Dealt with care very professional with a lot of patience

a

anisasays

5 out of 5 stars
I really like how easy it was to set up…

I really like how easy it was to set up a new account

CJ

Christine Jones

5 out of 5 stars
Your agent Aasam was very kind and…

Your agent Aasam was very kind and helpful.

Company details

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All reviews

1,000 total β€’ Write a review

Showing 101 - 110 of 996 reviews
BH
5 out of 5 stars

prompt efficient service

prompt efficient service

Date of experience: July 11, 2025

SH
5 out of 5 stars

Excellent customer service

Excellent customer service. Young man was pleasant, friendly and efficient. Resolved my problem quickly and well

Date of experience: July 11, 2025

MJ
2 out of 5 stars

cancellation

It whole cancellation was very easy, but then having to wait for a refund ?

Date of experience: July 11, 2025

B
5 out of 5 stars

Easy simple instructions to follow.

Easy simple instructions to follow.

Date of experience: July 11, 2025

JH
5 out of 5 stars

Always found Yorkshire Water on top of…

Always found Yorkshire Water on top of their game.

Date of experience: July 11, 2025

JA
5 out of 5 stars

Overall great experience

Quick, friendly and extremely helpful.

Date of experience: July 11, 2025

AM
5 out of 5 stars

Good communication from the company.

Good communication from the company.

Date of experience: July 11, 2025

RC
4 out of 5 stars

Good experience and easy to setup

Good experience and easy to setup

Date of experience: July 11, 2025

ms
1 out of 5 stars

typical money grabbing limpet

utter disgrace that reading in the news today that the CEO Nicola Shaw received a yearly salary of Β£585,000 last year and a bonus of Β£371,00, that is a obscene wage for what used to belong to the people of this country. The last reservoir built was in the 1920s yet we still hear that they are fixing leaks, maybe they should look at the leakage of money that could help towards rather than line their pockets and give away bonuses. As a keep angler I'm disgusted by the way the rivers have been treated as a dumping ground too and on several occasions watched condoms and sanitary towels float by. The sooner this is back in the hands of the country the better. By the way your reply will fall on deaf ears. Also Yorkshire Water drained two reservoirs in recent years. When someone asked why they said they could not afford to maintain the dams. Utter stupidity

Date of experience: July 11, 2025

ZS
3 out of 5 stars

Your bills are too high

Your bills are too high

Date of experience: July 11, 2025

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