Review summary

Wessex Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

B

Bill

5 out of 5 stars
The best water company in my…

The best water company in my experience. Well run and sympathetic with customers when things go wrong at their property - as it did at mine when I was away! I got the problem fixed asap on my return but was expecting to get stung for the water used but Wessex Water didn’t hit me with a massive charge. They sent my case to a special board who decided I’d done my best to stop the wasted water and therefore didn’t deserve to get punished. I got a small nominal charge and that was it! That made me realise they’re a good company. That’s backed up by the total lack of any bad stories in the news about them. My advice - move to an area served by Wessex Water!

DP

Drew Pollard

5 out of 5 stars
Repair of Domestic Sewer Blockage

I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morning the issue had been resolved. Compliments to the process allowing me to relay information and all those who contributed to issue resolution.

UC

Unhappy Customer

5 out of 5 stars
Outstanding service

The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job very thoroughly.

F

Florin

5 out of 5 stars
Very fast

Was verry fast and helpful

Company details

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All reviews

1,000 total • Write a review

Showing 961 - 970 of 996 reviews
JD
5 out of 5 stars

Excellent

Excellent, efficient and friendly service. Full credit to all for a fantastic job.

Date of experience: January 15, 2025

P
5 out of 5 stars

My call was dealt with swiftly and…

My call was dealt with swiftly and professionally

Date of experience: January 15, 2025

E
5 out of 5 stars

First Class Service

I am shocked at how much of an excellent service Wessex Water provided to me and my neighbours this week. They picked up the phone after only a couple of rings. Friendly, knowledgeable staff who arranged a call out within a little over 12 hours! It would have been sooner had they not been so busy. I was kept informed throughout the wait for the drain service person. Why can't this be the standard?!

Date of experience: January 15, 2025

JW
5 out of 5 stars

Did a good job cleaning up and very…

Did a good job cleaning up and very polite

Date of experience: January 15, 2025

SM
5 out of 5 stars

Very quick response.

Very quick response.

Date of experience: January 15, 2025

G
5 out of 5 stars

Water leak fixed within 24 Hours

I reported a water leak in the road on a Sunday and it was fixed the next day.Well done Wessex Water.

Date of experience: January 14, 2025

DB
5 out of 5 stars

I got quick help here

I got quick help here, the service is very good!

Date of experience: January 14, 2025

MS
1 out of 5 stars

Disgusting service

I phoned Wessex water yesterday to say there was water bubbling up from our drive and down the road, told them I’m registered as disabled and use the path to get to our car, thank god it’s not icey at the moment, I’d be stranded in the house, they then said to my partner they’d be out in 2 days , I’m on a water meter, if they think they are getting any money, think again, disgusting service

Date of experience: January 14, 2025

MS
5 out of 5 stars

Quick response to our issue

Quick response to our issue

Date of experience: January 14, 2025

S

Sam

US

5 out of 5 stars

Wessex water Live chat with Callen

Wessex water Live chat was the best live chat experience of any website I have experienced. I felt like I was talking to a real person unlike many of the unhelpful AI versions on other websites. The information was clear and exactly what I needed to know, so the problem was solved extremely quickly. Plus the politeness that we all deserve when dealing with a potentially stressful problem, really does help. Thanks to Callen.

Date of experience: January 14, 2025

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